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Sector: Transport and Logistics
Role: Assistant
Contract Type: Permanent
Hours: Full Time
We have a new exciting and challenging opportunity for an Administrator (known internally as a Service Delivery Assistant) working for the South Wales Victim Focus team covering South Wales.
We offer a hybrid working model which means your working week will be split between our office in Rumney in Cardiff and working from home, 37.5 hours per week.
Do you want to be part of a fast paced, unique service providing the highest quality support to the victims and witnesses of crime?
If yes, then we'd love to hear from you!
County/Borough: Cardiff
Office location: Victim Support, Rumney Police Station, 713 Newport Road, Cardiff, CF3 4AD
Full time/Part time: Full time
Hours per week: 37.5
Work schedule: Monday - Friday 9am - 5pm.
Basic Salary: £23,809.50 per annum.
Contract type: Permanent
DBS required? Enhanced
Police vetting required? Yes
Closing Date: 24/04/2025
Ref No: 6064
* Service Delivery Assistant South Wales JD.pdf (PDF, 153.97kb)
What we offer:
* Flexible working options including hybrid working
* 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
* An extra day off for your birthday & options to buy or sell annual leave
* Pension with 5% employer contribution
* Enhanced sick pay allowances, maternity & paternity payments
* High Street, retail, holiday, gym, entertainment & leisure discounts
* Access to our financial wellbeing hub & salary deducted finance
* Employee assistance programme & wellbeing support
* Access to EDI networks and colleague cafes
* Cycle to work scheme & season ticket loans
* Ongoing training & support with opportunities for career development & progression
About the Role:
The purpose of this role is to support victims, ensuring that South Wales Victim Focus realises its aim of helping people cope and recover from the effects of crime. South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey.
You will be part of our service delivery team providing support across a range of functions within SW Victim Focus; managing Excel spreadsheets, inputting and raising invoices; managing calls to and from a range of people including those affected by crime and generally supporting our multi-crime service to run smoothly. You will be able to demonstrate the excellent organisational skills essential to managing a demanding and diverse workload.
We support staff and volunteers to keep them safe within their role and you will be given all the training you need to be able to manage your role effectively. This role can at times be emotionally challenging and so as with all staff within the HS, you will be expected to engage with clinical supervision and supervision with your line manager.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Company
Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We have been a Stonewall top 100 employer since 2010 and placed highly in our sector in addition to being recognised as a ‘Top Trans employer’. We have also been ranked #39 of 100 organisations by the National Centre for Diversity.
To find out more about what equality, diversity and inclusion means at Victim Support visit our dedicated equality, diversity and inclusion page where you can access our EDI policy, EDI strategy and information about our staff and volunteer EDI networks.
Each year we have around 300 job opportunities in England and Wales, in both frontline offices and supporting areas. In frontline jobs you work directly with victims, witnesses and volunteers. In supporting jobs, you work in areas such as bid writing, policy and research, fundraising, communications, information systems, human resources and finance.
Our people are motivated by teamwork, our values and our vision. We strive to deliver the best services to the community while you build your career with us. We offer a range of benefits, a flexible working environment, and opportunities for training and development.
If you have any questions about our current vacancies or would like to receive any of our documents in an alternative format, please email recruitment@victimsupport.org.uk.
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