Role: Senior Customer Service Retail Assistant
Hours: 37.5 hours – 5 out of 7 day rota, including all matchdays
Salary: Competitive
Location: American Express Stadium, Brighton and Churchill Square, Brighton
Contract Type: Permanent
Deadline Day: 20th March 2025
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Deliver a game-winning experience – on and off the pitch!
From the moment you welcome customers with a warm, friendly smile to ensuring a smooth and seamless checkout, you’ll be at the heart of delivering exceptional service. Your role goes beyond the till – you’ll keep the shop floor stocked and looking its best, handle customer queries with confidence, and assist with refunds and exchanges.
Your customer service background
We’re looking for a customer-focused superstar who thrives in a fast-paced retail environment and loves creating unforgettable experiences. If you have a proven track record in retail and a passion for going the extra mile, you're already on the right path. Bonus points if you're a pro at up-selling because we’re all about delivering top-tier service with every transaction. If you are ready to bring your A-game, we want to hear from you!
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:
- Complimentary breakfast and lunch at both sites
- 23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
- Enhanced family policies
- Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2024/25 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please get in touch.
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK