Job summary Medical Secretary Department: Imaging Band 4, £26,530 - £29,114 per annum pro rata Part-time, 30 hours per week, all MKUH roles will be considered for flexible working You will be responsible for providing an efficient and effective secretarial service to the Radiologists in the Imaging department. You will be working as part of a secretarial team as well as providing general administrative support to the department. This is a challenging role but if you are bright, enthusiastic, highly motivated individual who likes to be kept busy, this could be the post for you. The successful applicants will have excellent communication skills. Enjoy working as part of a team and ideally will have had previous experience of working with the public. A flexible approach to the needs of the department is essential. Interview date: 27 February 2025 We are unable to provide sponsorship for this role Main duties of the job To provide high-quality support to the consultant radiologists, speciality doctors in radiology and advanced reporting practitioners to facilitate smooth running of imaging department. To undertake a full range of secretarial duties including typing reports and correspondence, dealing with telephone/e-mail enquiries, arranging appointments and supporting on-going and new clinical imaging workloads. To gain understanding of national and local imaging standards and targets and be proactive in ensuring that imaging and the trust can deliver a service that meets with the standards and targets that have been set. To providea considerate, patient focused service in all dealings with patients and with staff around the hospital and throughout the whole healthcare system. About us "80% of Administrative and Clerical colleagues feel that MKUH has made reasonable adjustments to enable them to do their work" (NHS Staff Survey 2023). You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including: Free on-site parking Free tea and coffee Great flexible workingopportunities Discounted gym membership Lease car scheme Generous annual leave and pension scheme On site nursery (chargeable) Extensive staff health and well-being programme Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news. 'We care We communicate We collaborate We contribute' Date posted 23 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 430-CC27183A Job locations W74152 Imaging Admin (Dept) Milton Keynes MK6 5LD Job description Job responsibilities Be required to adhere to the organisations standards of customer care. Welcomes visitors and deals with clients in a confidential and sensitive manner, this could be face to face, via e-mail or over the phone and may require tact, persuasion and negotiation skills to exchange information relating to appointments / admissions. To courteously and efficiently receive enquiries, taking messages and ensuring that these are passed on to the appropriate person. To communicate effectively with staff and clients within partner agency organisations in a confidential and sensitive manner. This may include GPs, healthcare professionals, hospital departments and referral centres. Will be expected to behave in accordance with the Trust's values of demonstrating compassion, striving for excellence, respecting diversity, acting with integrity and to listen and support others. To maintain patient confidentiality in accordance with the local and Trusts policies familiarity with Data Protection Act and other related policies Please refer to the job description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months. Job description Job responsibilities Be required to adhere to the organisations standards of customer care. Welcomes visitors and deals with clients in a confidential and sensitive manner, this could be face to face, via e-mail or over the phone and may require tact, persuasion and negotiation skills to exchange information relating to appointments / admissions. To courteously and efficiently receive enquiries, taking messages and ensuring that these are passed on to the appropriate person. To communicate effectively with staff and clients within partner agency organisations in a confidential and sensitive manner. This may include GPs, healthcare professionals, hospital departments and referral centres. Will be expected to behave in accordance with the Trust's values of demonstrating compassion, striving for excellence, respecting diversity, acting with integrity and to listen and support others. To maintain patient confidentiality in accordance with the local and Trusts policies familiarity with Data Protection Act and other related policies Please refer to the job description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months. Person Specification Qualifications and knowledge Essential Good general education minimum of 5 GCSEs at grades 9-4 including Maths and English or equivalent. Typing qualification or equivalent experience (for example RSA Level 2/3 in typing) Strong IT skills and experience in use of MS packages (MS Teams, word, outlook, power point and excel) to NVQ level 3. ECDL qualification or equivalent Good understanding of health and safety requirements in the workplace Sound awareness of data protection, freedom of information and confidentiality issues within NHS Knowledge of good practice and system of work within secretarial/ PA field Knowledge of NHS constitution Desirable Level 3 Business Admin/ AMSPAR Good comprehension of medical terminology Experience Essential Experience as a hospital administrator/secretary/PA Audio typewriting and touch-typing experience Has experience of preparing for meetings, setting agendas, and minute taking Desirable Familiarity with hospital information systems (HIS-Cerner), radiology information systems (CRIS) and picture archiving communications systems (Insignia PACS) Skills Essential Good organizational and time management skills High level of self-motivation and ability to learn and develop. Logical approach to decision making and problem solving. Ability to work in a detail-oriented manner to agreed protocols and standards of good/ best practice. Accountable for own professional actions. Ability to prioritize your own workload and work effectively under pressure. Flexible attitude to service provision and enthusiasm for change Ability to work effectively and efficiently as part of as team but also as a lone worker Ability to work using own initiative but also to know when to seek assistance and guidance from peers Proven ability to assess clinical situations & indications and act appropriately Personal and people development Essential Ability to demonstrate confidentiality and trustworthiness. Deal calmly and politely with members of hospital staff who are working in areas of extreme pressure. Interest and willingness in teaching / training less experienced clinical and non-clinical staff. Maintain online mandatory training up to date Patient centered and customer focused. Communication Essential Good written, verbal, and non-verbal communication skills. Consistently demonstrates a friendly professional attitude and approach in the workplace. Good empathic skills and the ability to manage issues in a caring, compassionate, and considerate manner. Ability to work across disciplines and with a wide range of professional groups. Keep all records up to date in a clear, accurate and concise manner on a day-to-day basis. Professional in appearance and conduct Ability to resolve conflicts or difficult situations Specific requirements Essential Able to perform the duties of the post with reasonable aids and adaptations. To participate in the departmental shift system across 7 days of the week Ability to travel to all trust sites including community diagnostic centres Person Specification Qualifications and knowledge Essential Good general education minimum of 5 GCSEs at grades 9-4 including Maths and English or equivalent. Typing qualification or equivalent experience (for example RSA Level 2/3 in typing) Strong IT skills and experience in use of MS packages (MS Teams, word, outlook, power point and excel) to NVQ level 3. ECDL qualification or equivalent Good understanding of health and safety requirements in the workplace Sound awareness of data protection, freedom of information and confidentiality issues within NHS Knowledge of good practice and system of work within secretarial/ PA field Knowledge of NHS constitution Desirable Level 3 Business Admin/ AMSPAR Good comprehension of medical terminology Experience Essential Experience as a hospital administrator/secretary/PA Audio typewriting and touch-typing experience Has experience of preparing for meetings, setting agendas, and minute taking Desirable Familiarity with hospital information systems (HIS-Cerner), radiology information systems (CRIS) and picture archiving communications systems (Insignia PACS) Skills Essential Good organizational and time management skills High level of self-motivation and ability to learn and develop. Logical approach to decision making and problem solving. Ability to work in a detail-oriented manner to agreed protocols and standards of good/ best practice. Accountable for own professional actions. Ability to prioritize your own workload and work effectively under pressure. Flexible attitude to service provision and enthusiasm for change Ability to work effectively and efficiently as part of as team but also as a lone worker Ability to work using own initiative but also to know when to seek assistance and guidance from peers Proven ability to assess clinical situations & indications and act appropriately Personal and people development Essential Ability to demonstrate confidentiality and trustworthiness. Deal calmly and politely with members of hospital staff who are working in areas of extreme pressure. Interest and willingness in teaching / training less experienced clinical and non-clinical staff. Maintain online mandatory training up to date Patient centered and customer focused. Communication Essential Good written, verbal, and non-verbal communication skills. Consistently demonstrates a friendly professional attitude and approach in the workplace. Good empathic skills and the ability to manage issues in a caring, compassionate, and considerate manner. Ability to work across disciplines and with a wide range of professional groups. Keep all records up to date in a clear, accurate and concise manner on a day-to-day basis. Professional in appearance and conduct Ability to resolve conflicts or difficult situations Specific requirements Essential Able to perform the duties of the post with reasonable aids and adaptations. To participate in the departmental shift system across 7 days of the week Ability to travel to all trust sites including community diagnostic centres Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Milton Keynes University Hospital NHS Foundation Trust Address W74152 Imaging Admin (Dept) Milton Keynes MK6 5LD Employer's website https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)