Contents Location About the job Benefits Things you need to know Apply and further information Location Burgess Hill, Chichester, Crawley, Gillingham (Kent) About the job Job summary Do you have a high functioning experience of MOT enforcement? Are you someone who always aims to deliver at high-quality as standard? Can you coach and develop others to improve performance? If so, wed love to hear from you Job description The successful candidate will be required to work within MOT Enforcement Delivery primarily as a people manager, leading and supporting a team of remote working enforcement colleagues. The role of their team is to assess MOT Vehicle Testing Stations (VTS) providing an impact to enable better enforcement outcomes and directly impact upon road safety. They will lead and implement change within their teams and ensure concerns from customers and stakeholders are dealt with at the appropriate level to DVSA expectations. The role holder will ensure their team operate a high standard of service to ensure better enforcement outcomes working within legislative, policy and procedures. They will ensure that their team is working to intelligence led enforcement to ensure stakeholder compliance. Responsibilities include, but are not limited to; Ensure effective, open, and trusted communication takes place with a geographically dispersed team, ensuring regular team briefings take place and promote DVSAs vision, strategy, and objectives. Drive improvements to the performance and compliance of the team, recognising and rewarding good/exceptional performance and tackling issues promptly to enable better enforcement outcomes. Ensure the delivery of operational targets by taking responsibility for monitoring and ensuring that the team fully understand DVSAs operational targets and priorities. Champion best practice and customer service excellence, highlighting potential system improvements and supporting and advocating new ideas or innovations. Demonstrate leadership by providing guidance to staff to support the delivery of objectives. Manage and engage with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service. Case review and compliant/appeal handling. Providing on the ground intelligence and expertise. For more information about the role and responsibilities please see the attached Candidate Pack. Person specification We are looking for individuals who have: Data analysis skills; able to interpret data and information to make sound decisions. Coaching skills to develop others and improve performance. High functioning experience of MOT Enforcement. Delivery of Operational targets to a high-quality standard. Experience of high-quality casework submissions. Flexible attitude to work, to deliver targets. Additional Information This role can be based in Burgess Hill, Chichester, Crawley or Gillingham (Kent). Your presence at one of these locations will form part of the working arrangements agreed with you. This role is suitable for hybrid working, and therefore a combination of workplace and home-based working can be accommodated subject to business requirements. Hybrid working is a non-contractual arrangement where employees have the flexibility to work remotely combined with a minimum of 60% of their working time a month at either their principal workplace (one of the locations cited in the advert) or, when required for business reasons, to carry out separate duties at alternative working locations or DVSA sites. There may be occasions where you are required to attend above the minimum expectation. If you have questions regarding how hybrid working is practiced within the business area, or any reasonable adjustments or flexible working arrangements you may currently have or need in place if successful in your application, please contact the Vacancy Holder (see advert for contact details). You may be required to travel to various DVSA locations in order to carry out your role and there is potential for overnight stays. Whilst we welcome applications from candidates seeking part time/flexible working hours. There will be a business requirement for candidates to work a minimum of 32 hours per week over 5 days. Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. About Us The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles. Were working hard to: make roads safer. improve services for our customers. make road transport greener and healthier. harness the potential of technology and data. grow and level up the economy. To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website. Licences Full UK driving licence Qualifications A vocational related qualification in Motor Vehicle Maintenance & Repair at level 3 or IMI ATA registration at diagnostic technician level or IRTEC registration at advanced technician level or Engtech registration Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Delivering at Pace Leadership Managing a Quality Service Benefits Alongside your salary of £34,233, Driver and Vehicle Standards Agency contributes £9,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. An environment with flexible working options where we encourage a great work-life balance. Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30. 8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday. Latest IT and Tech devices. A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues. Excellent learning and development tailored to your role including paid apprenticeships up to Masters level. Wide range of discounts schemes on high street names. Employee assistance program for health and wellbeing. Cycle to work scheme and Gym membership offers. For more information see visit our careers page Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How to Apply As part of the application process, you will be asked to complete a Personal Statement. Further details around what this will entail are listed on the application form. For your Personal Statement, please use the word count of 750 words to provide evidence of when you have: Used your data analysis skills; able to interpret data and information to make sound decisions. Used coaching skills to develop others and improve performance. Implemented high functioning experience of MOT Enforcement. Delivered on Operational targets to a high-quality standard. Experience of high-quality casework submissions. Please note, there are mandatory qualification requirements for this role and evidence of this will be asked for prior to interview. The selection process will be designed specifically for the role. As a result, your assessment will include: an interview. a data analysis test. Please note, for the data analysis test, we will be measuring you on your ability to analyse and summarise data. The sift is due to take place on 17 - 18 February 2025. Interviews are likely to be held week commencing 03 March 2025. This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview. Well try to meet the dates weve set out in the advert. But there may be occasions when these dates will change. Well give you plenty of notice of any important dates. If you would like to find out more about what its like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events. The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. You can read more about Success Profiles here. Use of Artificial Intelligence (AI) You must ensure that any evidence submitted as part of your application or used during interview is truthful and factually accurate. Applications may be rejected if plagiarism is detected. Examples of plagiarism can include presenting the ideas and experiences of others, or concepts generated by artificial intelligence, as your own. View our guidelines here. Further Information Reasonable Adjustments As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes. Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional. If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grscabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Document Accessibility If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGCommsdft.gov.uk for assistance. Further Information For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role. Pre-employment Checking Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Neil Brown Email : neil.browndvsa.gov.uk Recruitment team Email : dftrecruitment.grscabinetoffice.gov.uk Further information If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grscabinetoffice.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here Attachments 387455 Candidate Pack Opens in new window (pdf, 1022kB) Qualifications Opens in new window (pdf, 57kB) Share this page Print Email Facebook Twitter LinkedIn GMail