Pound Manager Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people;” we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Due to continued growth, we have opportunities available in our award-winning teams for a Pound Manager to join our team What you will be doing You will be responsible for the vehicle pound and payment centre. The Pound Manager makes sure that the pound is secure, and that the vehicles in our care are looked after. Main duties include: Manage the Pound team and oversee their work to ensure it is of the highest quality Ensure that the team operates efficiently, adheres to procedures, best practice, and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Ensures that the Pound is always secure, and that CCTV Monitoring is fully functional Apply due diligence and ensure accurate record keeping of all vehicles brought to the Pound Ensures the highest standards of customer service is delivered Ensures that drivers are working within the Working Time Directive Downloading and recording of tachograph information Arranges and manages the servicing and maintenance schedules for the trucks to ensure they are DVSA (Driver and Vehicle Standard Agency) Compliant. Attend client meetings to discuss any Pound related issues Delivery of all contractual requirements to the satisfaction of NSL and the client What do you need to be a Pound Manager? Excellent Management and Leadership skills of a large team Previous experience in a similar role Knowledge of Road Traffic Regulation Act 2004 preferable First Class Communication Skills Self-Motivated Customer Focused Ability to work on own initiative Computer Literate What’s in it for you? Staff benefits designed to suit you, from discounts on retail shopping, travel, and socialising to health & wellbeing Enhanced Maternity & Paternity package [subject to eligibility criteria] Pension Scheme 25 days Annual Leave bank holidays. Health Cash Back Plan Full uniform provided If this sounds like the role for youApply Now New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.