The Amazon Grocery Logistics (AGL) Delivery team is lookingfor an analytically-minded and driven individual to help optimizethe delivery strategy for Amazon’s Global Grocery Deliveryprograms. AGL supports the operations and supply chain for AmazonFresh, Whole Foods, Grocery Partnerships and other Worldwidedelivery businesses. AGL has future plans for ground-breakingcustomer offerings to dramatically improve customer experience anddelivery partner experience to create a best-in-class deliveryprogram.
This position will serve as thesingle threaded leader for developing and executing deliverystrategy for the UK Grocery Fulfillment Center (GFC) network. TheProgram Manager (PM) will be responsible for driving initiatives toimprove Cost Per Delivery (CPD), on time deliveries, and first timedelivery success rates across delivery stations within the UK. Tobe successful and deliver on the goals within each of these areasof focus, the PM will need to conduct and present complex analysisto influence and gain alignment from cross-functional stakeholders.In addition to delivering on these goals, the PM will need to be aSubject Matter Expert (SME) in the end-to-end AGL deliveryprocesses to assist partner teams in shaping product roadmaps,prioritizing initiatives and advising on critical considerationswithin the Grocery delivery space.
The PMwill be responsible for providing complex last-mile research forstrategic decisions in managing delivery performance metrics. Thiswill include deep diving underlying metric and tech toolperformance to continually uncover opportunities for optimizationand drives data-based solutions within the end-to-end delivery andtechnical processes. It is imperative that the PM proactively seeksopportunities for further performance optimization, quantifies thebusiness opportunities, and leads working groups to effectivelygenerate potential solutions. Due to the varying skill and exposurelevels in their partner teams, it is important for the PM topossess a deep understanding of the subject, frame potentialsolutions effectively and build trust with stakeholders to driveimprovements in key performance metrics.
Keyjob responsibilities
1) Be able to access and analyzecomplex data sets to drive effective decision making
2)Foster strong relationships with partner teams to gain buy- in oncritical strategic decisions
3) Communicate clearly andconcisely with leadership up to L8 level to explain performancetrends, actions, and reasoning for business decisions.
4)Be able to operate with limited levels of support and have a strongability to drive results autonomously whennecessary
BASIC QUALIFICATIONS
-Bachelor's degree
- Knowledge of Excel (Pivot Tables,VLookUps) at an advanced level and SQL
- Experienceworking cross functionally with tech and non-tech teams
-Experience defining program requirements and using data and metricsto determine improvements
- Experience in program orproject management
- Experience implementing repeatableprocesses and driving automation or standardization
-Experience defining and executing programrequirements
PREFERREDQUALIFICATIONS
- Experience in driving end to enddelivery, and communicating results to seniorleadership
- Experience leading processimprovements
- Experience in stakeholder management,dealing with multiple stakeholders at varied levels of theorganization
- Experience building processes, projectmanagement, and schedules
Amazon is an equalopportunities employer. We believe passionately that employing adiverse workforce is central to our success. We make recruitingdecisions based on your experience and skills. We value yourpassion to discover, invent, simplify and build. Protecting yourprivacy and the security of your data is a longstanding toppriority for Amazon. Please consult our Privacy Notice(https://www.amazon.jobs/en/privacy_page) to know more about how wecollect, use and transfer the personal data of ourcandidates.
Amazon is committed to a diverseand inclusive workplace. Amazon is an equal opportunity employerand does not discriminate on the basis of race, national origin,gender, gender identity, sexual orientation, protected veteranstatus, disability, age, or other legally protected status. Forindividuals with disabilities who would like to request anaccommodation, please visithttps://www.amazon.jobs/content/en/how-we-hire/accommodations.