About The Role
Are you passionate about ensuring the safety and satisfaction of customers? Join our team and make a real difference in our community.
We are looking for a dedicated and proactive Customer Liaison Officer to act as the vital link between our customers and the Building Safety team. In this role, you will ensure customers feel safe and informed about building safety matters, whilst delivering a customer-first approach.
Working closing with our Building Safety team, you will play a key role in coordinating building and fire safety programmes, and maintaining high standards of customer engagement.
Key Responsibilities:
- Build trust and maintain open communication with customers in Higher Risk Buildings through regular site visits (2 - 3 days per week) and engagement events.
- Keep customers informed about planned works, ensuring they feel supported and guided throughout the process.
- Act as a liaison officer between customers, contractors and the Building Safety team, to ensure smooth project delivery.
- Support the Building Safety team with administrative tasks, such as minute-taking, raising purchase orders, and managing data.
- Ensure commitments in the High Risk Building Resident Engagement Strategy are upheld, regular reviews, and improved based on measurable outcomes.
- Resolve complaints and dissatisfaction promptly, maintaining clear communication with all stakeholders.
Why Join LiveWest:
At LiveWest, we are committed to creating safe and thriving communities. You will have the chance to work in a supportive team environment, contribute to innovative safety initiatives, and grow your career in a sector that truly matters.
This role is being offered on a full time, permanent basis working 37 hours per week. Hybrid working is available for this role, with the expectation that you will be out in our communities 2 - 3 days per week. Interviews for this opportunity will be held on 25 and 26 February.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
About The Candidate
To be successful in your application for the role of Customer Liaison Officer - Building Safety, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:
- Experience in a housing association and/or relevant experience of working in the Building Safety sector.
- Excellent communication skills, that generate confidence and respect with a wide variety of audiences.
- A proven track record in customer service or advocacy.
- Strong organisational skills, capable of managing workloads and competing priorities.
- Experience coordinating administrative tasks, and liaising with various stakeholders.
- A full, valid UK driving licence and access to a suitable vehicle.
- Desirable: Good knowledge of health and safety, building and fire safety legislation.
Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role.
About The Company
Our Reward and Benefits:
- Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .