Customer Service Co-ordinator
Location: West Bromwich | Hours: 8:45 AM - 4:30 PM (36.25 hours/week)
Salary: c£30,000 (depending on experience)
We're looking for a dedicated Customer Service Co-ordinator to join our team and play a key role in ensuring smooth and efficient customer operations.
Responsibilities:
* Manage and coordinate customer orders via email, telephone, and customer portals in line with ISO9001 standards.
* Proactively monitor and communicate order progress to ensure On Time In Full (OTIF) deliveries.
* Respond to customer queries and requests promptly and professionally.
* Work closely with internal teams including Operations, QA/QC, Warehouse, R&D, and Sales to ensure a seamless customer experience.
* Build and maintain strong relationships with global customers and freight partners.
* Prepare, calculate, and track accurate quotations in a timely manner.
* Coordinate and prepare documentation for the domestic and international transport of goods, ensuring full compliance with transport regulations (road, air, and sea).
* Ensure timely and accurate order completion to meet monthly, quarterly, and yearly targets.
* Participate in sales and operations meetings, provide customer updates, and circulate meeting minutes.
* Monitor customer order patterns, analyse trends, and provide accurate forecasting updates.
* Support administrative duties including filing, scanning, and hosting visitors.
Skills & Qualifications:
* Strong communication, organisational, time management, and problem-solving skills.
* Minimum of 2 years' experience in export and shipping operations.
* In-depth understanding of international shipping regulations.
* Relevant qualifications in the transport of Dangerous Goods (IMDG, IATA, ADR).
* Experience using Sage X3 or similar ERP systems.
* Proficient in Microsoft Word & Excel .
* GCSEs in Maths and English, plus NVQ Level 2 or higher.
Benefits:
* Competitive salary (c£30,000 depending on experience)
* 36.25 hour working week
* 25 days holiday + all UK bank holidays
* Free life assurance cover and a generous paid sick scheme (after qualifying period)
* Access to a stakeholder pension scheme
* Voluntary employee medical cash benefit plan
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.