Dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag and Travel Republic.
We are now recruiting for Customer Resolution Advisors to join us at our UK flagship office in Leyland.
This is great opportunity to join a fast paced and exciting industry where no 2 days are quite the same. You will be the first port of call for our customers who may have an issue before they travel or whilst on holiday.
Day to day you will be providing great service to customers who may sometimes be in a distressing situation and you’ll work hard to resolve issues quickly so that our customers’ can enjoy their holiday. This could include:
1. Name changes with airlines
2. Health & safety/welfare issues whilst in resort
3. Hotels unable to locate customer reservations
4. Airport issues
Hours: 37.5 hours per week, 5 days over 7, between 9am and 6pm.
To be considered for this role, you need to have the following: -
5. GCSE/’O’ levels Grade A*-C/9-4 in Maths & English – or equivalent
6. Excellent communication and negotiation skills
7. Problem solving skills – the ability to investigate and find the root cause of an issue
8. Outstanding customer service and administration experience
9. Attention to detail
10. IT literate
11. Travel industry/GDS experience is essential