We are looking for a motivated individual to join our Surgical Governance Team. Educated to degree level or with relevant previous experience, the post holder will manage the resolution of complaints to provide a professional and comprehensive service to patients and staff accessing the complaints system, supporting the provision of the highest quality patient care and experience through personal actions and continuous improvement.
The post holder will also have the opportunity to support the Risk & Governance Manager to ensure that the Surgical Division and wider Trust delivers in all areas of patient safety, risk and governance that includes clinical incidents, patient safety investigation incidents, complaints and clinical audit.
Applicants will need to be well organised, efficient and have a facilitative and supportive style of team working. They will require effective communication and interpersonal skills, enabling them to develop positive working relationships with clinical and administrative staff at all levels in the Trust.
Applicants will need proven IT skills in Excel, Word and PowerPoint and have an understanding of databases. They will also need high level written skills to produce reports and letters.
Whilst primarily responsible to the Risk and Governance Manager for Surgery, the post holder will be expected to manage their own workload, have a flexible approach to competing priorities and meet regular deadlines.
For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.
For further details / informal visits contact: Name: Steven Hogman Job title: Risk & Governance Manager (Surgery) Email address: s.hogman@nhs.net Telephone number: 01737 768511.
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