ACCOUNTABLE TO: Imaging Manager
REPORTS TO: Imaging Manager
Job Purpose:
To work closely with diagnostic radiographers supporting them, working within established policies and processes. To ensure an exemplary level of customer service is provided to patients, clinicians, and clinic teams. The post involves caring for patients, preparation for examinations, housekeeping, clerical, and general administrative duties in all areas including X-ray, MRI, Dexa, and Ultrasound, as well as assisting with PACS image processing.
To provide assistance and care for patients within the Department of Radiology and support to consultants and radiographers, working within established policies and processes.
Main Duties and Responsibilities:
1. Maintain a patient-focused quality approach to all aspects of work.
2. Assist in the care and comfort of the patient at all times.
3. Escort patients to and from clinical rooms and, when necessary, assist with undressing and dressing and provide a chaperone service to clinicians/radiographers, which may include helping patients move between positions, requiring effective manual handling techniques.
4. Assist the radiographers during examinations, as requested, including interventional procedures and handling sterile consumables.
5. Ensure the smooth running of clinics in ultrasound, MRI, Dexa, and X-ray.
6. Ensure clinical rooms are prepared to the appropriate level of cleanliness as described in the Infection Control policy prior to the start of the clinical session and maintained throughout the day.
7. Use the Radiology Information System (Soliton) to interrogate the database, update details, print clinic lists, and book patients out after procedures and examinations, ensuring compliance with Data Protection guidelines.
8. Monitor and maintain adequate stock levels for Radiology and work with the Operations Manager to order supplies of linen, gowns, and consumables.
9. Check received orders and distribute stock across the different areas of radiology.
10. Assist in the induction and training of new RDAs.
11. Provide administration support as required.
12. Handle telephone queries efficiently with tact and diplomacy.
13. Ensure the safe and secure transportation of equipment between sites as required, which may involve pushing/pulling a weight of up to 50kg and lifting equipment up to 25kg, following the Manual Handling Policy.
14. Adhere to the Corporate and local policies applicable to the role.
15. Work as an effective team member alongside Radiographers, Radiologists, and Assistants to ensure the efficient provision of the imaging service.
Confidentiality:
In the course of seeking treatment, patients entrust us with sensitive information regarding their health. All such information is to be regarded as strictly confidential and may only be divulged to authorized persons in accordance with Global Diagnostics policies and procedures.
Equal Opportunities:
The post holder must at all times carry out his/her responsibilities with regard to Healthshares Diagnostics Equal Opportunities Policy.
Health and Safety:
Employees must be aware of their responsibilities under the Health and Safety at Work Act 1974 to maintain a safe working environment for patients, visitors, and employees. The post holder will be required to participate in Healthshares annual Mandatory Training components and adhere to effective manual handling techniques due to the requirements to lift and move both equipment and assist patients. Full training will be given.
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