Hours: Part-Time (22.5 hours per week to be worked over 3 days on a shift rota to include Saturdays)
Department: Retail
Closing Date: 10/02/2025
Deputy Shop Manager
Location: Sidwell Street Branch, Exeter
Working Hours: Part-Time (22.5 hours per week to be worked over 3 days on a shift rota to include Saturdays)
Reports to: Shop Manager
Salary: £11.44 per hour
Role Overview:
Reporting to the Shop Manager, the Deputy Manager will be trained in all aspects of managing the shop in order to become competent in assisting the Manager to ensure the smooth day-to-day running of the shop, covering all areas.
To achieve shop sales and profit targets, control direct shop expenses in line with annual budgetary provisions, to recruit and retain a motivated team of volunteers, whilst promoting the ideals of the RSPCA – Little Valley Devon Branch and ensuring compliance with charity retail policy.
All profits from the branch shops are used to run Little Valley Animal Shelter, which currently costs over £1 million a year to run.
Key Tasks and Responsibilities:
* To maximise shop sales by achieving agreed targets through proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning/valuation. To manage any agreed stock collection
* To achieve sales targets and control direct shop expenses through effective cost control of weekly expenses. To recognise and implement opportunities for additional income.
* To ensure minimum losses of both stock and cash by following bank and till procedures, and safeguarding the property of the Branch at all times
* To be a keyholder and be responsible for opening and closing the shop at the agreed times, and ensuring opening hours are strictly adhered to
* To ensure a high standard of merchandising, presentation, display and good housekeeping within the shop to agreed standards
* To provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively and have full working knowledge of the Branch
* To comply with all current legislation and Branch policy, including: Health and Safety, Trading Standards, Inland Revenue, VAT and Retail Law
* To recruit, support and retain a team of competent volunteer staff by selective recruitment and training in the following areas:
* stock density and rotation
* stock processing; sorting, hanging, ticketing, pricing, cubing and steaming
* customer service – serving and assisting customers courteously
* till operating, cash handling and administration
* merchandising, presentation, and window display
Person Specification
Qualifications:
* Educated to a minimum GCSEs with Maths and English at Grade C equivalent or above
* Must be able to work on own initiative and find solutions to problems
* Excellent planning and organisational skills, ability to prioritise work
* Well presented
* A flexible and adaptable approach
* Willingness to learn and acquire new skills
* Enjoy working as part of a team
* Honest, trustworthy and reliable and be an excellent timekeeper
* Ability to relate well to people from all backgrounds
* A genuine desire to help achieve the aims of the Branch and a commitment to animal welfare
* Willingness to travel to training courses as and when required
* Ability to provide shop cover if the absence of the shop manager
* Willing and able to work longer than the contracted hours when required
* Post holders need to be aware that the role is physically challenging and demanding
* Post holders need to be aware that there may be a requirement to work on their own
* Must be able to work Saturdays
* Charity shop and/or retail experience at a supervisory level
* Knowledge of Gift Aid System within the charity retail sector
* Knowledge of Retail Laws, Trading Standards and Health & Safety Regulations
* Experience of recruiting and managing volunteer
* Full UK driving license.
Annual leave: 29 days annual leave (including bank holidays); increasing to 31 days per annum after 5 years continuous service and 34 days after 10 years continuous service (pro-rata for part-time staff)
Pension: We contribute to the NEST pension scheme. (Employer contribution 5%, employee contribution 5%)
* Support for training relevant to this role
* Supply of Little Valley uniform
* Occupational Sick Pay
* Access to our Health Assured wellbeing scheme
* Discounted rates with PetPlan pet insurance
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