Talent Pool – Part-Time Onboard Host, Hull
We are currently inviting applications for Part-Time Onboard Host roles to join our Talent Pool where applications are held on file for a maximum of six months; during this time, you may be contacted when full-time or part-time vacancies arise.
17.5 hours (part-time is weekend work), pro rata salary £12,372.30 and benefits package including free and discounted rail travel, company pension scheme, 13 days' annual leave plus pro rata bank holidays, health cashback scheme and 50% gym paid membership fees.
Hull Trains is an open-access operator running seven daily services to London King's Cross from Hull, Brough, Howden, Selby, Doncaster, Retford and Grantham.
We are dedicated to equality and diversity, with a workforce made up of 50% male and 50% female colleagues, and the highest percentage of female Drivers in the country.
We are recruiting for Part-Time Onboard Hosts for our Talent Pool to fill future vacancies
The purpose and objectives of this role are:
* Comply with the Hull Trains Food Safety Policy.
* Maintain a hygienic working area within the Food Safety Policy and HACCP guidelines.
* Maximise catering revenue through proactive selling on-board.
* Undertake direct hospitality and customer service duties on board as directed by the Onboard Manager & Onboard Experience Manager.
* Offer all customers an exceptional food and beverage service, both in First Class & Standard.
* Meet sales targets.
* Ensure that all paperwork is completed correctly in line with the company's standard requirements.
* All stock control issues including rotation, storage and top up ordering.
* All prescribed cleaning duties are undertaken in the course of your shift.
* Offer assistance to all other Hull Trains departments during times of disruption.
* Undertake full meet & greet duties at all stations.
* Ensure that all marketing material required on board are requested and delivered to services in a timely manner.
* Ensure wastage is minimised through stock rotation and control.
* Maintain sufficient stock levels to provide 100% stock levels to all train services.
* Accurately record all issues made from the Service Centre using the Stock Management system.
* Protect the company and customer's assets by being vigilant and reporting any suspicious situations.
* Carry out stock counts as required and enter results accurately into the stock systems.
* Work closely with all members of the Hull Trains team to ensure high standards on our services.
The knowledge or experience you will need:
* Able to follow a set 7-day roster with a variety of early to late shifts, including overnight lodgings in London.
* Customer service experience within a sales background.
* Cash handling and card payment experience.
* Excellent communication skills to engage with customers and colleagues.
* Level 2 Food Safety and Hygiene Certificate, or food safety experience (desirable).
* Stock handling experience (desirable).
* Comprehensive standard of education.
* An energetic and enthusiastic approach to problem solving and teamwork.
At Hull Trains we are committed to encouraging equality of opportunity, diversity, and inclusion at every level in our business.
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