Are you ready to venture deeper into your career as a Technical Security Engineer? Join a well-established Managed Security Service Provider (MSSP) and a leading Fortinet and Microsoft partner, delivering high-impact cybersecurity solutions to clients in the defence, government, and financial services industries. Committed to nurturing talent, the organization offers a certification sponsorship and professional development plan.
They are currently seeking for a Technical Security Engineer to be primarily responsible for the delivery and in-life support of cybersecurity services to clients. Ready to take the next step in your career? Apply today, and let’s discuss your future!
Responsibilities:
* Work with clients to deploy Cybersecurity services including (but not limited to):
* Sentinel One EDR
* FortiEDR
* FortiSIEM
* FortiSOAR
* Qualys (Network scanners and Cloud Agents)
* Mimecast
* Microsoft Sentinel, Azure & Entra
* CybSafe training platform
* Monitor the health of cybersecurity infrastructure (both client based and internal) and investigate alerts as required (note that security alerts will be handled by the SOC team)
* Respond to client support queries to provide effective and efficient resolution of in-life issues
* Identify potential service issues and address proactively, working with clients and colleagues to ensure continuity of service
* Use the ITSM platform (Ivanti) to track the deployment of services, incidents, problems and changes.
* Manage your workload efficiently to ensure deadlines are met and project plans are adhered to
* Communicate with clients over telephone, IM and email in a professional and courteous manner at all times.
* Follow existing documented process for the rollout of services, updating where required to a high standard.
* Assist in the development, handover and documentation of new services and the transition into live operation by the SOC team
Skills/Must have:
* Practical IT support experience, covering desktop, server and networking skills
* Customer service experience e.g. 1st/2nd level support on a Technical Service Desk.
* Ability to self-manage workload to ensure that deadlines are met
* Understanding of Cybersecurity issues: latest developments, risks and research solutions.
* Customer-service oriented with a problem-solving attitude.
* Good written and verbal communications skills able to give instructions to a non-technical audience.
* Strong team player with desire to share knowledge.
Benefits:
* Certification sponsorship
* Professional development plan
Salary:
* £30,000-£45,000
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