Wellingborough, United Kingdom | Posted on 07/03/2024
* City: Wellingborough
* Province: Northamptonshire
* Country: United Kingdom
* Postal Code: NN8
Job Description
We have the immediate requirement for an experienced Audio-Visual Installation Engineer with hands-on experience of the installation and maintenance of audio-visual systems to join a friendly and passionate team completing projects across the UK.
Duties of the AV Installation Engineer include:
* Taking a lead in the installation, testing and commissioning of AV projects.
* Ensuring projects are completed within specified timescales and in line with expected quality standards.
* Completing all commissioning tests and paperwork to verify that each system is deployed and operating correctly, including client 'sign-off' documentation.
* Transporting, assembling, and disassembling AV equipment.
* Using inventory software to manage, co-ordinate and report on stock, materials, cable usage and tool states.
* Ensuring vans are in good working order and stocked with the correct level of consumables.
* Regular reporting and meeting with the Technical Director and other Directors.
* Carrying out efficient maintenance visits in line with customer service agreements, including administration of asset registers.
* Replying to client correspondence and maintain up-to-date records of all activities through the Company’s CRM, such as logging maintenance reports.
* Contributing to AV documentation such as customer user guides.
* Overseeing and managing warranty replacements, repairs etc. as required.
* Assisting with technical support services and responding in a timely manner to customers requiring emergency assistance (system failure/user error) including remote assistance via the Helpdesk or on site.
* Providing advice, guidance, training, and support to customers.
* Supporting the Sales Team with any pre- or post-sales technical advice and activities, as required.
* Developing and promoting a positive customer service ethic, providing the highest level of customer service to all clients.
* Attending all required professional development initiatives and attain all relevant qualifications and accreditations required by the Company.
* Cultivating an expert knowledge of all common AV disciplines: audio, visual, lighting, networking, video conferencing and staying up to date with latest trends and best practices.
* Attending regular team meetings and reviews.
* Managing the Junior AV Engineers, as well as assisting with performance reviews and overseeing training requirements.
* Where requested, undertaking any other duties that can reasonably be expected to fall within the scope of this role.
* Supporting the organisation and attendance of trade shows.
* Undertaking duties with a full understanding of the Health & Safety implications and ensuring industry standards and safe working practices are always adhered to.
* Assessing potential site risks and hazards and completing site-specific risk assessments and method statements.
* Adhering to company policies and procedures.
TECHNICAL SKILLS:
* Ability to read and understand technical drawings, architectural blueprints, rack elevations and cable schedules.
* At least 5 years industry experience terminating cables, including soldering, crimping, and working with network and antenna cabling.
* Excellent troubleshooting skills and technical fault-finding.
* Firm understanding of processing control, routing, and audio video signal paths.
* Knowledge and correct use of fixings and mounting systems.
* Ability to use hand and power tools in a safe and efficient manner.
* IT skills: Knowledge of control software such as DANTE.
PERSONAL QUALITIES:
* Professional and respectful attitude towards clients and colleagues.
* Must be able to display empathy and be of a helpful nature.
* Recognise accountability for own tasks.
* A meticulous eye for detail and precision.
* Punctual and reliable.
* Willingness to learn, follow processes, and be pro-active.
* Ability to work on own initiative and as a team player.
* Ability to work under pressure, to deadlines and to prioritise tasks according to urgency or severity.
* Be flexible and have an adaptable approach to work.
* Hands-on and physically capable of moving tools and site equipment (which in some cases may present a physical challenge).
DESIRABLE SKILLS:
* A-Level or BTEC qualifications.
* Degree level/equivalent experience in a relevant field e.g., sound engineering.
* Conversant with basic networking principles and network infrastructure products.
* Experience of working in places of worship or historic buildings.
Requirements
* Eligible to legally work in the UK.
* 5+ years relevant experience in an AV or electrical engineering discipline.
* Ability to work at height.
* CSCS or ECS Card.
* 28 days paid holiday including Bank Holidays plus time off between Christmas and New Year.
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