An experienced Customer Service Advisor is needed to join our team at theICEway based in Welwyn Garden City, Hertfordshire on a full-time or part-time permanent basis.
We are open to candidates with customer service experience and are excited to be recruiting for passionate, customer-focused advisors for our Welwyn Garden City contact centre.
With 15+ years of experience, theICEway provides IT services and technology consultation to help clients primarily in the Cruise Industry achieve their business goals and strategies. Over the years, we have expanded to include offices in the US, Australia, and Eastern Europe. We value our people above all, allowing all team members to thrive in a dynamic and collaborative environment.
Our Welwyn Garden City office houses our contact centre where you'll work in a supportive and professional environment with a team dedicated to providing exceptional service to our cruise clients and travel partners.
This is an excellent opportunity to progress your career with a well-established company!
What we are looking for:
Customer service excellence – Handling incoming calls and providing exceptional service to our cruise clients and travel partners
Problem-solving aptitude – Investigating, solving, and responding to customer emails and resolving issues effectively
Effective communicator – Listening to customers' needs and providing helpful solutions to their problems
Complaint resolution specialist –...