This role involves providing professional, high-quality customer service as the first point of contact within the home, as well as performing a range of administrative duties.
Main Duties of the Job
Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, as well as providing a range of administrative services. Other responsibilities will include answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly, completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager, and maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.
About Us
Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK, with a vision of 'creating meaningful lives together' through the exceptional care and experience they offer throughout their growing portfolio of over 100 care homes.
Job Responsibilities
Package Description:
At Avery Healthcare, we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, supporting your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts.
We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as a receptionist.
Other responsibilities will include:
* Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
* Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
* Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.
About You
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.
Our ideal candidate must:
* Have excellent communication skills both verbal and written.
* Be confident in using computers.
* Have a positive, friendly, and welcoming attitude.
* Have previous exposure to problem-solving and client complaints.
Disclosure and Barring Service Check
This role will require an ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
Please note this role will also require proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.
Employer Name
Avery Healthcare Group Ltd.
Address
Avery Healthcare, Fleet Hall Care Home, 22-26 Church Road, Fleet, Hampshire
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