Job Title: Customer Service & Administration Support Location: Nottingham Salary: £26,000 - £30,000 This fantastic client is looking for a dynamic, organised, and customer-focused individual to join our team as a Customer Service & Admin Support. In this role, you will be responsible for managing both customer-facing interactions and supporting administrative tasks related to orders and sales. Your attention to detail, excellent communication skills, and ability to multitask will ensure smooth day-to-day operations and provide a top-notch experience for our customers. Key Responsibilities: Customer Service: Provide exceptional customer service via phone, email, and in-person. Respond to customer inquiries, resolve issues, and ensure customer satisfaction. Assist customers with product knowledge, pricing, order status, and delivery information. Handle returns, exchanges, and complaints with professionalism and empathy. Manage customer accounts and update contact information as needed. Order & Sales Support: Process customer orders accurately and efficiently in the order management system. Coordinate with the sales team to track orders, process payments, and ensure timely dispatch. Assist with inventory management and stock levels to ensure availability for customers. Generate and manage sales reports, track sales metrics, and contribute to sales strategies. Handle order-related queries from customers and sales staff. Administrative Support: Maintain and organise customer records, order history, and sales documentation. Prepare and send customer invoices, purchase orders, and other related documents. Support other office administrative tasks as needed (filing, organising, etc.). Handle general office duties including answering phones, taking messages, and directing inquiries. Skills & Qualifications: Previous experience in customer service and administration. Strong communication skills (both written and verbal). Proficient in MS Office (Excel, Word, Outlook) and basic knowledge of order management systems. Ability to work independently and as part of a team. Excellent organisational and multitasking skills. Positive attitude with a strong customer-focused approach. Attention to detail and accuracy in all tasks. Working Hours: Full-time, Monday to Friday Location: Nottingham (office-based role) If this sounds like a good fit, apply and one of our consultants will be in touch Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.