Working as part of a specialty team, the post holder will offer support to ensure patients are afforded a professional and caring service within the necessary clinical timescales. The post holder will be responsible for agreeing booked dates with patients for elements of their care throughout the pathway. You will be responsible for admitting and discharging patients, inpatient reception duties if the reception area is unmanned and ensuring pre and post admission information is sent to the relevant person(s).
It is vital that patients are appropriately tracked through the process to ensure they receive care at appropriate times, therefore, there will be an element of validation and auditing required to ensure that patients are treated in a timely and efficient manner. The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality. This requires the provision of a robust service; you will therefore be expected to work on a rota basis ensuring the service is appropriately covered at all times across office hours.
Key Responsibilities:
* Patient’s calls are answered in line with the Endoscopy Admin‘s standard operating procedures (i.e. time to answer, information shared and patient focused service).
* Patients are treated courteously, with empathy and respect.
* Patients referrals are processed in line with the Endoscopy Admin Standard Operating Procedures agreed standards.
* Proactive supporting of the admin and clinical vetting of referrals in order of receipt and clinical priority.
* Daily checking of the PTL and ability to drill down into information as required.
* Ensuring all patients appointments are booked within national and local agreed targets and escalating any issues with breaches immediately to line manager.
* Ensuring knowledge is kept up to date around national and local agreed booking targets and JAG recommendations and Standards in relation to booking.
* Proactively support a patient focused booking service in line with trust expectations and JAG Standards.
* Ensuring patients are assigned to the right list first time and the correct points allocated to the procedures.
* Ensuring up to date knowledge of booking numbers and procedures in relation to endoscopy competencies.
NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.
Should we receive a high volume of applications the advert may be closed earlier than stated.
For further details / informal visits contact: Name: Charlotte Curtis-Reeve Job title: Team Leader Email address: charlotte.curtis-reeve1@nhs.net
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