We are looking to appoint committed and enthusiastic people to each of the posts in these interesting and challenging roles within Sandwell Libraries and Archives. Supporting and working in partnership with the Library Supervisor, the person appointed will work as part of a team providing efficient and effective library and information service with a high standard of customer care. You will provide a high-quality service to all users including children, young people and adults from all cultural backgrounds and to meet Council and Library and Archives standards. You will undertake and be responsible for all tasks associated with the presentation of services, activities and events and all administrative routines and procedures. The successful applicants will be required to support customers to access a range of library services, including self-service and virtual services, with a focus on encouraging the use of libraries through promotional and outreach work. You will need: A customer service qualification or 2 years customer service experience Excellent customer service skills Experience of co-operating with others as part of a team Experience of working with adults and children At least two years’ experience of providing direct services to the public Excellent I.T skills You may be required to work every Saturday and be flexible in the hours you work in the week. This post involves working at different libraries within the Town and occasionally in other Towns depending on service requirements. In exchange, this is a highly valued role and you will become part of a forward thinking and energised team. Our values of Trust, Unity and Progress guide us and shape our team culture. They define how we do things and are reflected in the way we behave. Why work for us? Generous annual leave entitlements Access to the Local Government Pension Scheme Access to an award-winning employee benefits scheme, which includes: An exclusive retail discounts portal. Salary sacrifice schemes for cars, bikes, technology and car parking. An employee assistance and counselling service. annual leave purchase scheme. A wide variety of learning and development opportunities This advert will close as soon as sufficient applications are received. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached. Planned interview date is week commencing 27 January 2025. For an informal discussion, please contact Jacqueline_hawkinssandwell.gov.uk We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached. If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcingsandwell.gov.uk For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs Click here to find out more about our One Team Framework: Values and Behaviours To apply please download the application and return to: Hrresourcing_applicationssandwell.gov.uk