Assistant Manager - Client Services, Sheffield
Application Deadline: 6 April 2025
Department: Rehoming & Fostering Services
Employment Type: Permanent - Full Time
Location: Sheffield
Reporting To: Centre Manager
Compensation: £25,787 - £27,886 / year
Description
Contract: Permanent, full time 37.5 hours per week
Salary: £25,787 - £27,886 per annum
Location: Sheffield, S7 2PY
Closing date: Sunday 6 April 2025
Interview date: w/c 14 April 2025
We’re recruiting an Assistant Manager – Client Services to oversee the smooth operational delivery for our client journeys across our rehoming services at our rehoming, advice and behaviour unit in Sheffield. You will help us ensure the efficient admission and adoption of pets ensuring people receive excellent care throughout all stages of the rehoming process.
More about the role
This is an exciting opportunity to join Blue Cross as the Assistant Manager – Client Services, where you'll lead a dynamic team committed to providing exceptional client care with all client interactions including admission and adoption requests or other requests for our services. You'll make informed decisions that prioritise pet welfare and deliver outstanding rehoming services. You will be actively involved in the admission and rehoming processes for all our pets.
In this role, you'll actively enhance our clients' experiences, ensuring every rehoming, adoption enquiry or general interaction is positive, efficient, and upholds our high standards. You’ll play a key part in helping the centre meet its targets for helping pets, pet-related income, adopter and admission satisfaction, and supporter engagement.
You’ll also take charge of client service reporting, collaborating closely with the centre’s senior leadership team to understand pet throughflow and client journey satisfaction. This insight will empower you to identify, create, and implement continuous improvements. Additionally, you’ll be involved in the admission and adoption processes, managing enquiries from the public wishing to relinquish pets, prioritising admissions, promoting pets in care, and facilitating successful adoptions.
As the Assistant Manager for Client Services, you’ll ensure that outstanding customer service is at the heart of every interaction. You’ll help create welcoming and engaging public areas, ensuring the administration of admission and adoption processes adheres to internal protocols and regulations, including GDPR.
This is a full-time position, working 37.5 hours per week on a rota that includes 1 in 3 weekends and bank holidays. The work day is 8.30am-5pm.
About you
You will have a deep understanding of the processes and stages involved in admitting and matching pets with their new owners. Your passion for exceptional client service, coupled with strong analytical skills, allows you to rigorously monitor, assess, and evaluate to drive meaningful improvements.
As a positive and innovative manager, you know how to inspire and motivate your team, fostering a culture of continuous improvement. You’ll lead a team of Pet Welfare Assistants, empowering them through effective management and coaching to reach their full potential.
With excellent communication skills, you adapt your approach to resonate with different audiences. You thrive in a fast-paced environment, staying calm and organised while juggling multiple tasks and making sound decisions under pressure.
Having worked in emotionally charged settings, you understand the importance of resilience and possess excellent “bounce-back ability.” Your emotional intelligence and empathy enable you to support both your team and members of the public, creating a compassionate and effective workplace.
Knowledge, skills, and experience
* Experience of working in a rescue welfare environment.
* Significant experience of managing a team.
* Experience in delivering high level client service.
* Experience of working in a fast-paced environment.
* High standard of verbal and written communication.
* Proven decision-making ability.
* Current full driving licence.
* The ability to demonstrate, understand and apply our Blue Cross Values
It would be great (but not essential) if you also had:
* Performance management and improvement experience.
* Understanding of safeguarding issues.
* Experience of admission and adoption processes in a rescue environment.
How to apply
Click the apply button below and complete the online application process before the closing date Sunday 6 April 2025.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
* Enhanced annual leave entitlement: 30 days plus bank holidays
* Pension scheme with enhanced employer contribution
* Health cash plan
* Life assurance
* Unlimited access to an employee assistance programme
* Programmes for physical and mental wellbeing support
* Free access to GP via MetLife
* Recognition scheme Annual volunteer days
* Claim for professional fees
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
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