Direct message the job poster from Candour Solutions
IT Support & Infrastructure Recruitment Specialist | Candour Solutions
2nd Line Engineer – Wigan – £28,000-£35,000
This MSP is looking for a 2nd Line Engineer to resolve the more complex IT issues that have been escalated from 1st Line.
This position requires in-depth technical expertise, problem-solving abilities, and the capacity to work with other teams to ensure swift and efficient resolution.
This company’s vision is to become the leading MSP, offering exceptional customer experiences and transformative solutions. They are dedicated to encouraging progression within the team, always seeking ways to enhance their employee’s professional growth. The core values create a supportive and appreciative environment, empowering every team member to thrive.
This role is being offered as mainly on-site with some at-home working.
Key Responsibilities:
1. Address and resolve escalated 1st Line tickets.
2. Conduct system monitoring to ensure continued operational performance.
3. Assist in the onboarding of new clients, overseeing the configuration and deployment of hardware and software solutions.
4. Work closely with internal teams on large-scale IT projects, contributing to the development of technical strategies for client infrastructure.
Key Skills:
1. MSP experience is highly desirable.
2. Experience with Windows Server, Active Directory, and O365.
3. Knowledge of Networking fundamentals including DNS and DHCP.
4. Virtualisation experience including VMware & Hyper-V.
5. Proficient with cloud platforms, including Azure or AWS.
6. Knowledge of backup solutions.
If you are interested, please apply ASAP as interviews will be held imminently.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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