Job summary
An exciting opportunity has arisen within the team at Thomas WalkerWestgate Healthcare. We are looking for a dynamic and enthusiastic individualto join our existing team, in supporting the efficient operation of thePractice in delivering health care support to patients. This is a multi-facetedand interesting role which includes all aspects of Front of house receptionduties, administration tasks related to patient care and supporting thecompletion of patient prescriptions, working across 2 sites.
Main duties of the job
1. General telephonist duties and booking appointments for all clinical and/or non-clinical staff
2. Explaining general procedures, making other appointments and dealing with general queries
3. Giving results over phone/passing urgent results to a doctor
4. Taking and relaying messages by means of computer for District Nurses, Health Visitors and Midwives and other health authorities
5. The performance of any other reasonable duties requested by the Doctors or Practice Management
6. Work safely at all times in accordance with practice policy
7. Receiving and routing patients for appointments on arrival
8. Dealing appropriately with tasks and notifications to and from doctors, midwives, health visitors and district nurses and other health authorities
9. Dealing with personal tasks assigned to you within agreed service levels
10. Giving prescriptions to patients, checking status; Printing off list of medications for hospital purposes
11. Changing patients addresses on the clinical system (Systm One) printing off labels, putting them on paper notes, photocopying relevant documents, updating system and paper notes.
12. New patients registration checking forms, printing forms etc.
13. Taking fees from patients, entering in day book and issuing receipts.
14. Distributing patient information sheets, prescriptions, questionnaires etc.
15. Distributing doctors questionnaires as required
About us
Thomas Walker Westgate Healthcare are a 26,000+ patient Practice and therefore one of Peterboroughs largest practices and an active member of Peterborough and East PCN. We are looking for candidates, who will enjoy working in a supportive team looking after a very diverse population of patients from two sites. If you are enthusiastic and passionate about delivering high quality care to patients, we want to hear from you!
Benefits:
16. Free Parking
17. Access to NHS Discounts
18. Employee Recognition Rewards
19. Staff Training Programme
NHS Pension Scheme
20. Monthly Team Meetings
21. Free Tea & Coffee
NHS Continuous Service holiday entitlement honoured *
Opportunities for additional training and progression for suitable candidates
We are committed to safeguarding and protecting the people we care for, creating a setting in which everyone feels welcome and safe. All posts are subject to a safer recruitment process which includes the disclosure of criminal records and barring checks, scrutiny of employment history, robust referencing and other vetting checks.
(*providing proof of continuous service is shown and that employment and employment dates meet the criteria)
Job description
Job responsibilities
Job Responsibilities:
To support the efficient operation of the Practice in delivering health care support to patients. This is a multi-faceted and interesting role which includes all aspects of Front of house reception duties, administration tasks related to patient care and supporting the completion of patient prescriptions.
Reception & telephone booking services duties may include;
22. General telephonist duties
23. Booking appointments for all clinical and/or non-clinical staff
24. Explaining general procedures, making other appointments and dealing with general queries
25. Giving results over phone/passing urgent results to a doctor
26. Taking and relaying messages by means of computer for District Nurses, Health Visitors and Midwives and other health authorities
27. Ensuring reception area and waiting room are tidy
28. Ensuring sufficient forms and documents are available in Reception
29. Checking doctors rooms
30. Opening and closing doors at the beginning, and end of day
31. The performance of any other reasonable duties requested by the Doctors, Practice Manager or Reception Team Leader.
32. Work safely at all times in accordance with practice policy
33. Receiving and routing patients for appointments on arrival
Administrative and prescription tasks include;
34. Dealing appropriately with tasks and notifications to and from doctors, midwives, health visitors and district nurses and other health authorities
35. Dealing with personal tasks assigned to you within agreed service levels
36. Giving prescriptions to patients, checking status; Printing off list of medications for hospital purposes
37. Printing summaries for patient home visits
38. Changing patients addresses on the clinical system (Systm One) printing off labels, putting them on paper notes, photocopying relevant documents, updating system and paper notes.
39. New patients registration checking forms, printing forms etc.
40. Taking fees from patients, entering in day book and issuing receipts.
41. Distributing patient information sheets, prescriptions, questionnaires etc.
42. Distributing doctors questionnaires as required
43. Scanning documents and coding accurately as required
Confidentiality:
In the performance of the duties outlined in this role you must act within the confines of the data protection and confidentiality policy of the organisation at all times. You will be required to complete mandatory on-line training for this element of the role.
As a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the Practice Health & Safety manual, and the Practice infection control policy and published procedures. This will include:
44. Using personal security systems within the workplace according to Practice guidelines
45. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. You will be required to complete mandatory on-line training for this element of the role.
46. Actively reporting of health and safety hazards and infection hazards immediately when recognised
47. Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of standards of cleanliness consistent with the scope of the job holders role
48. Undertaking periodic infection control training (minimum annually)
49. Demonstrate due regard for safeguarding and promoting the welfare of children
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. You will be required to complete mandatory on-line training for this element of the role.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Personal/professional development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will be expecting to work to agreed quality standards and service levels within the Practice, and will:
50. Alert other team members to issues of quality and risk
51. Assess own performance and take accountability for own actions, either directly or under supervision
52. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
53. Work effectively with individuals in other agencies to meet patients needs
54. Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will:
55. Communicate effectively with other team members
56. Communicate effectively with patients and carers
57. Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
58. Apply Practice policies, standards and guidance
59. Discuss with other members of the team how the policies, standards and guidelines will affect own work as required, attending team meeting and participating in local surveys as required
60. Participate in audits where appropriate
Person Specification
Experience
Essential
61. Experience of working in an administrative role
62. Experience of dealing directly with members of the public
Desirable
63. Experience of working in primary care
64. Experience of working in a GP practice
Qualifications
Essential
65. GCSE grade A to C in English and Maths
IT Skills
Essential
66. Basic IT Skills
Desirable
67. Microsoft Word
68. SystmOne
69. TeamNet