Job Description
Job Title: Incident Manager\nLocation: Durham, North East England, DH1 1SL; Lytham St Anne's, North West England, FY8 4TS; Glasgow, Scotland, G2 8JX; City of Westminster, London (region), SW1P 3BT\nRemuneration: £42,315 - £45,300\nContract Details: Permanent\nWorking Style: Hybrid\n\nJoin Our Team!\nAre you an experienced Incident Manager looking to make a real impact? Our client, a leading organisation in the Central Government sector, is on the lookout for a dynamic professional to support the Head of Service Operations.\n\nWhy You Should Apply:\n\nDrive Change: Play a key role in improving incident management processes and contribute to a transformative business initiative.\nCollaborate: Work with diverse stakeholders, ensuring seamless communication and swift resolution of incidents.\nGrow Professionally: Leverage your expertise in a high-volume operational environment, while enhancing your skills and knowledge.\n\nKey Responsibilities:\n\nManage the Incident Management Process for Retail & B2B Clients.\nEnsure timely, accurate reporting of incidents and resolutions.\nCollaborate with Service Providers to identify and mitigate risks.\nLead major incident meetings and oversee audit actions.\nEngage actively in continuous improvement initiatives.\n\nWho You Are:\n\nProven experience in high-volume, complex operational settings.\nStrong analytical, problem-solving, and communication skills.\nFamiliarity with ITIL frameworks and Incident Management Software (e.g., ServiceNow).\nA relationship-builder who thrives in a collaborative environment.\n\nReady to Make a Difference?\nIf you're passionate about operational excellence and eager to lead incident management efforts, we want to hear from you! Apply now and help shape the future of our client's service delivery!\n\nAdecco is a disability-confident employer.
It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you