Duties & Responsibilities:
* Manage all installation, service, and fault works within the business.
* Organise tasks efficiently in a fast-paced environment to support overall business objectives.
* Foster growth within the operations department, ensuring a vibrant, technically proficient, and fulfilled team.
* Develop, implement, and review operational policies and procedures.
* Set the strategic direction for the department, building systems that encourage growth and improvements.
* Review and approve operational invoices.
* Provide operational and financial reports.
Skills & Experience:
* Experience delivering projects for a Fire Detection Installer (NACOSS FIRE, BAFE, FIA, NSI, GENT, Open Protocol, etc) and knowledge of BS5839 standards for fire alarm and life safety installations.
* Minimum 5 years in operations management, project management, or a similar role in a Field Service based industry in Fire Protection systems.
* Design experience is beneficial for problem-solving and ensuring compliance with BS 5839 standards for UK Fire Alarm installations.
* At least 5 years experience managing and estimating/controlling costs on Fire Alarm projects.
* Excellent critical thinking and problem-solving skills.
* Strong communication and networking skills.
* People-oriented with a commitment to providing excellent service.
* Effective leadership qualities with the ability to provide direction.
* Experienced in data analysis, supported by excellent planning and organisational skills.
* Resilient with evidence of working under pressure.
* Ability to influence and develop team members.
* Highly organised with strong time management skills.
* High level of personal integrity, professionalism, and work ethic.
* Strong project management, planning, and decision-making skills.
Additional Requirement: Valid UK Driver's license
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