Regional Training Officer – Ramp Services – London Heathrow Location: London Heathrow Airport Employment Type: Full-time, Permanent As a Regional Training Officer for Ramp Services, you’ll be at the forefront of delivering training on ground services, safety procedures, and operational excellence. This role is ideal for those with experience in ramp operations who are eager to develop others in a high-energy, safety-critical environment. Training Delivery: Lead training sessions for ramp operations, focusing on safety, equipment handling, and operational procedures. Compliance & Safety: Ensure all training meets Swissport standards, safety regulations, and compliance with industry requirements. Coaching & Mentoring: Support On-the-Job Coaches at stations to ensure high-quality, compliant training and continuous improvement. Performance Monitoring: Conduct regular assessments, feedback sessions, and revalidation training to ensure skills and knowledge are up-to-date. Stakeholder Engagement: Communicate effectively with internal teams and external partners, ensuring all training objectives are met. Training Coordination: Organize and schedule training sessions, including coordinating training facilities and issuing joining instructions. Ramp Services Experience: Previous experience in ramp operations, including handling aircraft and equipment within the aviation industry. Training Experience: Experience delivering training or mentoring, particularly in customer service or hospitality. Safety-Focused: Strong understanding of health and safety protocols, ensuring full compliance across stations. Communication Skills: Excellent communicator, able to engage diverse audiences and collaborate effectively with colleagues and stakeholders. Help ensure safety and operational excellence by delivering top-quality training to our Ramp Services team at Heathrow.