Professional Services / Street Works Consultant – Hybrid (4 Days Home 1 Day Luton/Sheffield/Warrington) REF 394
Published: February 8, 2023
Location: Sheffield or Warrington or Luton, United Kingdom
Salary: £45,000 + Car Allowance + Shares + Benefits
Work Hours: Mon - Fri Business Hours
Qualifications: Prince2 Preferable but not a pre-requisite
Contact number: 07887426975
Shares - Profit Share - Bonus - £4k Car Allowance
Additional Benefits: Pension
This role sits within a well-established computer software company, specialising in the development and supply of works / maintenance and asset management systems to local government and related services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a 40+ year history of ethical business practices and consistent profitability.
The company became an employee-owned company a number of years ago. The controlling majority shareholder of the business is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.
The Company offers very good working conditions and competitive salaries, plus benefits including an excellent pension scheme and share option scheme.
The role is applicable only for a committed individual who is looking for a long-term position.
The role is Hybrid and can report to any offices including Luton / Sheffield / Warrington.
The Client
My Client provides a single-source software product, delivered as a cloud service, with sophisticated customisation facilities. The software is very wide in scope, covering areas such as works management, work planning and co-ordination, quality and safety inspections, customer service management, routine maintenance, contract and contractor management, financial control, surveys and capital projects, life-cycle projections, etc. with associated GIS functionality, and including mobile apps, interfaces, alerts, emails, dashboards and extensive report options.
They also offer professional services such as training, business process analysis, data migration, interfaces, bespoke reports, and system configuration, making use of the wide range of customisation facilities available.
This role is one of a team reporting to the Professional Services Manager. This team has the potential for growth, in line with increasing demands from customers for high quality professional services and this growth can provide further opportunities for the successful candidate.
We are looking to add a highly skilled Street Works Consultant to the growing Professional Services team.
With experience in the Street Works Industry, be that local authority or statutory undertaker, you will be the subject matter expert and will develop and maintain a detailed knowledge of the software and the requirements of the industry at large. You will be expected to keep abreast of the latest initiatives, standards and codes of practice across all four nations of the UK. You will advise the company of future changes that may impact on the software or services we provide.
As a Professional Services Consultant you will undertake activities such as running workshops, reviewing business processes, capturing requirements, configuring our solution based on gathered requirements, demonstrating your configuration as a proof of concept, support of testing, customer training and post go-live third line support. The consultant should have a firm understanding of general and specific business practices including the ability to identify gaps and issues in processes and systems. They will maintain a detailed knowledge both of our software and the industry requirements in your designated areas of expertise. As well as providing services directly to customers, you will also help define specifications and design solutions for future developments.
Close contact with the sales team including communications for tendering and supporting potential demonstration processes may be required.
The role requires the delivery of consultancy services to customers, which may be delivered from company offices but will frequently be carried out on-site at customer offices. There is a regular need for travel which will sometimes include an overnight stay and/or travel in the evenings. A driving licence is essential and ideally clean. The position is hybrid, working a minimum of one day based in the office and 4 days working from home per week (after induction).
Responsibilities:
* Street Works Product Consultancy - Your prime responsibility is to focus on identifying and delivering high quality services. You will run or participate in key meetings with clients including requirement sessions, system demonstrations, user acceptance testing, and end user training. You will be a confident communicator who is comfortable dealing with people at all levels of an organisation, and a first-class problem-solver with a professional, pro-active, and customer-focused approach.
* Pre-sales and identifying opportunities - Although Consultants are not primarily engaged in sales activity, it's essential that you have commercial sense and sensitivity because the services you deliver are chargeable.
* Business Analysis - You will collaborate with customers to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes.
* Job Scheduling and Task Management - Consultants report directly to the Professional Services Manager but are responsible for managing their own time and prioritising their tasks in accordance with the objectives set by the Management, pro-actively highlighting any issues or exceptions as soon as possible.
* Solution development - Based on your experience, you will be responsible for assisting in the development of both the product and services, shaping the future direction.
* Training and associated materials - You will be required to conduct key user training to customers in your areas of specialisation at customers' premises using prepared training materials.
* Customer Support - First and second line support is provided by the Support Team, but as a subject matter expert you will be expected to provide third-line functional support on escalations.
The Person:
This role would suit someone who wants a long-term career with a sustainable and friendly business who operate in an ethical framework where employees are valued as being part of the fabric of what they offer to their customers. The ideal person will have a reasonably deep understanding of Street works and Technology.
Skills:
* Strong IT skills and understanding of the software implementation process
* Great communication skills, able to adjust the style of delivery to varying audiences
* Ability to work on different tasks simultaneously, identifying key priorities
* Strong time management, organisational skills and diligent in preparation
* Excellent interpersonal and presentation skills
* Proven knowledge of analyst frameworks, business processes and business requirements methodologies
* Proven ability to integrate with teams and build relationships with clients
* Strong analytical skills as well as creative problem solving
* Excellent communication and collaboration skills
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