We are seeking an enthusiastic and customer-focused individual to join our team as a Customer Service & Sales Advisor in Falkirk. In this role, you will be the first point of contact for our customers, delivering outstanding service while effectively addressing their inquiries and needs.
Key Responsibilities:
1. Customer Interaction: Handle inbound and outbound customer calls, emails, and chats, providing accurate information and resolving issues with a friendly and professional demeanor.
2. Sales: Proactively identify sales opportunities during customer interactions, offering suitable products or services that meet their needs and driving revenue growth.
3. Problem Solving: Listen to customer concerns, troubleshoot issues, and provide effective solutions, ensuring a positive experience with every interaction.
4. Product Knowledge: Stay informed about our products, services, and promotions to offer tailored advice and recommendations.
5. Team Collaboration: Work closely with colleagues to share knowledge and support each other in meeting team targets and delivering exceptional service.
What We Offer:
1. Competitive Salary & Bonus: Earn £23,838 annually with the opportunity to boost your income through performance-based bonuses.
2. Comprehensive Training: Receive thorough training to equip you with the skills and knowledge needed to excel in your role.
3. Career Growth: Benefit from opportunities for career advancement within our organization as we prioritize internal promotions.
4. Flexible Working Hours: Enjoy a variety of shifts between 8am and 9pm, across all days of the week, offering a good work-life balance.
Ideal Candidate:
1. Customer-Focused: You have a passion for delivering high-quality customer service and thrive in a role where you can make a positive impact.
2. Sales-Savvy: You're comfortable identifying sales opportunities and have a natural ability to persuade and close deals. (Ideal but not essential)
3. Problem Solver: You excel at thinking on your feet, solving problems quickly, and ensuring customer satisfaction.
4. Adaptable: You're flexible and can comfortably adjust to different shifts and tasks in a fast-paced environment.
5. Excellent Communicator: You possess strong verbal and written communication skills, enabling you to interact effectively with customers and team members.
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