Customer Service Advisor Our Tamworth based client is looking for a Customer Service Advisor to join their team. This role offers the opportunity to be at the heart of a fast-paced and collaborative team, providing excellent service, dealing with all queries, processing orders, and offering administrative support to the Area Sales Managers. As a Customer Service Advisor, you will need to have/be: Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time Be able to deal with difficult customers always remaining calm and professional Have the initiative to find a resolution to any problems that may arise Work equally well in a team as well as being able manage their own workload and effectively manage their own time Be accurate and efficient at all times Have basic knowledge of Word, outlook, Excel and Sage would be beneficial but full training will be givenDetails: Salary: £25, 000 Working Hours: Monday - Friday 9.00am - 5.00pm Location: Tamworth (on site) Duration: PermanentRole of Customer Service Advisor: Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have Answering reception switchboard overflow for the head office Taking inbound calls and dealing with all enquiries from our customers/ the external sales team (Area Sales Managers) Taking phone calls from end users Processing internet orders using Sage Processing email orders using Sage Filling all paperwork on to the in-house archive system Processing product sample requests Preparing quotes Monitor customer back orders, forward orders and call off orders Maintain customer information on CRM ensuring that all contact information, main contact names etc are kept up to date Providing information on part numbers etc. and some basic technical details Maintain good product knowledge (training will be provided) Setting up customers for online ordering Administration support for Area Sales Managers Dealing with the carriers, chasing deliveries, obtaining POD's, Key account outbound courtesy calls Updating excel spreadsheet key account data for management reports Logging and processing warehouse discrepanciesBenefits of working as a Customer Service Advisor: 23 days annual leave bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking