Responsibilities:
* Understanding and representing user needs, ensuring we have all the information required in relation to a business problem for product teams to bring this to life in their solutions.
* Leading change impact assessments to ensure all end users are considered in relation to any changes.
* Engaging business stakeholders and bringing them on the journey.
* Working with the wider product community to support building a product that meets and exceeds stakeholder needs.
This role has significant relationship management responsibilities across the business, as well as across our Team, Train, and Portfolio structure.
Typical Duties include:
* Providing guidance, support, and best practices to a team of Business Analysts.
* Collaborating with stakeholders to gather and analyze business requirements, translating them into actionable insights and solutions.
* Planning and facilitating workshops with cross-functional teams and stakeholders to gather requirements, align on business objectives, brainstorm solutions, and drive collaborative decision-making.
* Collaborating with other train members to design, test, and implement solutions.
* Promoting a culture of continuous improvement by identifying areas for enhancement and implementing best practices.
* Leading and managing regulatory change initiatives.
Qualifications:
Candidates with some of the following skills and experience will be highly regarded:
* Track record of delivering regulatory change.
* Excellent analytical and problem-solving skills.
* Proficient in workshop facilitation and stakeholder engagement.
* Demonstrated experience in process improvement and solution design.
* Exceptional communication and interpersonal skills.
* Experience in change management activities.
* Ability to coach and mentor team members.
* Familiarity with Agile and Waterfall project management methodologies.
* A good understanding of how people go through change and the change process.
* The ability to balance/build strong relationships through all levels and roles.
* Build and show trust and respect.
* The ability to influence others and move towards a common vision or goal.
* The ability to act as a team player and work collaboratively across functions and teams at all levels of the organization.
* Strong communication skills with the ability to clearly articulate messages to a variety of audiences.
* A desire to build an environment for problem-solving and continuous improvements within teams and service operations.
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