Hours: 8.30am-5pm Mon-Fri - Working 2 days a week in the office (Weds and Thurs) the rest of the time will be spent working from home
Benefits: Free parking, ongoing training, 25 days holidays + bank holidays plus the option to buy up to another 5 days holiday, auto enrolment pension, great social team environment
Aspire Jobs are working in partnership with our client within their Head Office. They are a growing group and are now looking for an experienced Insurance Claims Advisor to join their busy property team based in Ringwood.
The successful candidate will have previous claims experience, ideally from Commercial, but personal lines claims experience will also be considered. We are looking for somebody that has experience across a wide spectrum of insurance products and the claims associated with them. This could include home, motor, travel (both personal, fleet and heavy goods vehicles) and commercial lines. For commercial insurance, this would involve dealing with material damage claims, business interruption, casualty (employers & public liability), and financial lines such as Directors & Officers and Professional Indemnity.
It is important that you can identify that the criteria for a 'circumstance' has been met, to guide our clients through the process of making a claim. You will assist in gathering and providing the material required to the relevant insurer(s), and providing support to clients as needed. Once an insurer responds to the notification of a claim, you will be responsible for ensuring the correct outcome according to the terms of the policy is reached. Resilience is key, as this may require challenging an insurer's view on the cover afforded by the policy if you believe it to be incorrect.
They pride themselves on their high levels of customer service, and part of this Claims Handler role will be about maintaining and exceeding these standards in line with company policy.
Job Description
The job will see you providing an in-house Insurance claims service to clients throughout the company, offering guidance, support, and assistance to ensure client claims are processed to a satisfactory conclusion in a timely manner.
CLAIMS MANAGEMENT
* Dealing with enquiries by telephone, email, and in person from clients, colleagues, and insurers, and responding within one business day
* Working in line with established administration processes to ensure all documentation is accurately produced and distributed to clients
* Ensuring even distribution of calls, post, and web enquiries amongst the team on a daily basis
* Accurately documenting all instructions/conversations with clients on manual and IT-based systems, with specific emphasis on the latter, ensuring client files are kept up to date
* Developing and maintaining relationships with insurers, loss adjusters, and other third parties in order to secure the most favourable outcome for the client
* Negotiating with insurers to provide the best solution for clients, given legal and regulatory requirements
* Navigating and effectively maintaining manual and IT systems for processing and administrative purposes relating to claims, ensuring full details are recorded accurately at all times
* Maintaining filing systems and ensuring that processing is up-to-date at all times
* Ensuring daily diary management
* Working closely within the claims team to ensure fluid workflows and processes are followed, including regularly updating the Claims procedures manual
* Reporting all suspicious claims, such as validity, to the Operations Manager.
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