Customer Relations Assistant
Join a family-run care provider dedicated to excellence in luxury care.
Are you passionate about building meaningful relationships and making a difference in people’s lives? Do you thrive in a dynamic, customer-focused role? If so, Hallmark Care Homes invites you to join our team as a Customer Relations Assistant!
Why Hallmark Care Homes?
Hallmark Care Homes is a family-run provider of luxury care across England and Wales, dedicated to delivering exceptional, person-centred care rooted in family values. With 23 beautiful care homes and growing, we pride ourselves on creating warm, welcoming environments where residents feel truly at home.
Your Role
As a Customer Relations Assistant, you’ll play a key role in supporting the sales and marketing team, helping to achieve occupancy and revenue goals. You’ll be the first friendly face that potential residents and their families meet, providing guidance, reassurance, and a warm welcome.
Your responsibilities will include:
Supporting the Customer Relationship Manager with building strong relationships with prospective residents and their families
Engaging with the local community and developing referral networks
Supporting and participating in events to showcase our exceptional care homes
Supporting the sales and marketing team in achieving occupancy targets
What We’re Looking For
We’re seeking a self-motivated, approachable, and professional individual who thrives on relationship-building. If you’re a natural communicator with a passion for customer service, we’d love to hear from you!
What We Offer
At Hallmark Care Homes, we recognise and reward talent. As well as a competitive salary, we offer an industry-leading benefits package, including:
Up to £250 per referral through our Care Friends reward app
Life assurance & pension scheme
Ongoing learning and development – we invest in your career growth
Discounts on high street and online stores, hotels, travel, and health schemes
A supportive, values-driven team where your contributions are truly valued
Join Our Family
At Hallmark, we don’t just provide care – we build lasting relationships and create communities where everyone feels at home. If you’re ready to bring your energy, passion, and professionalism to our team, we’d love to welcome you!
Please note: We are unable to offer sponsorship for this role.
Hallmark Care Homes is committed to equal opportunities and welcomes applications from all qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know.
Ready to take the next step in your career? Apply today!