Do you have customer service experience?
Considering making an application for this job Check all the details in this job description, and then click on Apply.
Enjoy being the first point of contact?
Yes? I may have the ideal role for you
We require a Contract Coordinator to join us on a permanent basis, at our Cirencester site.
You will be consistently delivering the companies 'service expectations' successfully across all key areas, liaising with and supporting clients and working closely with external and internal departments to do so.
You will take responsibility for the performance of accounts with the Account Manager to deliver the elements of the TRIOS contract. Ensuring the clients satisfaction and to abide by the following list of responsibilities and duties.
Key Accountabilities:
Receive inbound calls from existing customers regarding maintenance queries, providing exceptional customer service
Receiving & responding to enquiries & new job e-mails from existing customers
Accurate & full recording of job requirements and priority on in-house software and client portals.
Taking ownership of customer queries to offer first contact resolution where possible
Handle Customer Support Centre administrative duties, including monitoring team inboxes etc
Liaison with various internal departments and external contractors to obtain relevant job updates and ETA's
Working to pre-determined daily / weekly / monthly team jobs
Communicate with contractors for outstanding job updates
Work closely with Management to achieve both client and business objectives.
Monitor KPI performance and follow up as required.
To succeed in this role you will ideally have experience within Customer Services, excellent communication skills and a flair for great service.
In addition, you will have excellent proficiency in Microsoft Office applications and IT systems and be well organised with the ability to process data quickly and accurately and support team members.
If you have a 'can-do' attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!
When you join us, you'll receive:
Salary: £23,796, rising to £25,397 from April 2025
25 days annual leave, plus bank holidays
Up to 4% discretionary bonus scheme, subject to achievement of targets
25 days annual leave + Bank Holidays
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Cycle to Work Scheme
Health Cash Plan
Up to 10% off B&Q/ Trade Point
20% off Nuffield Fitness and Wellbeing Centres
Don't miss out on this great opportunity, and apply today by clicking on the 'apply' button.
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