Customer Service/Workshop Assistant
Location: Redhill
Employment Type: FULL TIME, permanent
Hours:
The business is open from 08.00-17.30 Monday to Friday and 09.00-12.00 on a Saturday. You will be required to work one in four Saturday mornings.
Salary: £28000 - £30000pa
Driving Licence: Essential
This is an exciting opportunity for a vibrant, dynamic individual who has the ability to multi-task and work in a busy team environment. You must be IT confident, have exceptional communication skills, be welcoming, friendly and thrive in a fast-paced work environment.
Personality and attitude are very important! This role would suit someone who likes the busyness of an office, has excellent customer service skills, can multi-task and isn't afraid to be hands-on, assisting around the workshop/court yard (not in a mechanical capacity).
Job Responsibilities:
1. Meeting and greeting customers, suppliers, assessors and other third parties.
2. Entering new information onto the management system and contacting customers to coordinate various appointments.
3. Managing all incoming phone calls and directing them to the right department.
4. Managing email traffic that comes into the generic email address, making sure it is directed to the right person or department.
5. General administration.
6. Liaising between customers, other departments and third parties to ensure efficiency.
7. Be willing to multi-task and help out colleagues when workloads dictate that it is necessary.
8. Assisting workshop Technicians by ensuring all areas are kept clean and tidy.
9. Stock check.
10. Moving vehicles on site.
Benefits:
1. 23 days holiday plus bank holidays.
2. Excellent social events throughout the year.
3. Pension scheme.
4. Company bonus scheme (up to £6000pa).
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