Come and join one of the world’s leading luxury travel brands.
60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.
With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.
PURPOSE: To support the operational functions of the business to ensure our clients' holidays run seamlessly and efficiently. You will work within an experienced team ensuring that client travel documentation is produced in a timely fashion and to a very high standard. You will perform pre-documentation checks and send documentation to clients.
There is opportunity to progress within the department and take on other operational duties or elsewhere in the business.
RESPONSIBILITIES:
* Produce high quality and exceptionally accurate client documentation, reconfirming with global suppliers to specific deadlines.
* Handle client questions on final documentation directly.
* Process business and staff travel requests.
* Ensure the customer is at the heart of everything we do (both internal and external), taking responsibility for problem solving in a professional and diplomatic manner to maintain customer service levels.
* Meet or exceed customer expectations by maintaining an accurate and consistent approach to work.
* Assist with project work when required.
ABOUT YOU:
* Degree level education OR minimum 1 year experience in a similar office-based role, such as operations, QC or administration.
* GCSE mathematics and English language C or above.
* Sound geographical knowledge.
* Experience of Microsoft Office.
* Excellent writing skills and command of English grammar.
* Travel industry experience or keen interest in travel.
* Exceptional customer service and rapport building.
* A natural problem solver, with a can-do attitude.
* A clear communicator with a meticulous eye for detail.
* Excellent organisational skills and ability to multi-task and work to deadlines.
* Strong team player but also able to work independently.
* Enthusiastic with an inquiring mind, keen to learn, happy to ask questions and use initiative.
* Geographically aware, with an interest in travel.
WHAT WE OFFER:
* Competitive salary plus annual bonus plan.
* Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service.
* 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days.
* Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family).
* Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
* Life Assurance (2x base salary paid out as a tax-free sum).
* Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week.
* Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender.
* Employee Assistance Program – includes access to wellbeing resources and counselling.
* £1,000 Recruitment Referral Bonus.
* Cycle to work scheme.
* Season Ticket Loans.
* Regular Social Events.
Why work for A&K:
What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career – not just in the UK, but as part of our global business.
We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.
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