Our Lounge Operations Chefs play a pivotal role in the success of our business. Working alongside an Operations Manager, you will manage an area of c.8-10 sites maximum, remaining close to our teams and our customers every day. Your team will be your absolute number 1 priority, spotting amazing talent; celebrating success; creating a real buzz and a sense of belonging for our team, plus developing great managers and leaders through training, coaching, and mentoring. We're about unrelenting standards, and our ultimate goal is that every customer leaves happy.
What You Will Be Responsible For:
* Relentlessly on the hunt to find and hire great kitchen talent to join Lounge at all levels, with a specific focus on building a high performing and loyal team of Heads Chefs and Sous Chefs.
* Getting the best out of your team by understanding what makes them tick as individuals, ensuring there are clear priorities in place for each site and that there is a strong culture of honest two-way feedback.
* Making the most of your time in a week by frequently visiting your sites to get stuck into service, help train and coach your kitchen teams.
* Developing the capability and confidence of your Head Chef team through clear development plans and opportunities for skill improvement.
* Knowing the details of our menu specs and kitchen processes inside-out to spot issues or opportunities during visits.
* Ensuring that all kitchens are delivering the unique Lounge Commitments, including fair rotas and regular 121 conversations.
* Leading the training and engagement of kitchen teams to deliver seamless menu changes and improved food quality.
* Helping to plan and execute the deliver of 14 Great Kitchen Shifts across your sites.
* Caring about the community your Lounges operate in and partnering with your Ops Manager to connect with the local environment.
* Developing, planning, and executing all operational aspects for your Lounges through being exceptionally close to the detail.
* Finding ways to make the role yours by adding your unique footprint to how you lead your people.
* Conducting high impact visits and being visibly hands-on with kitchen teams.
* Working in partnership daily with your Operational Manager on all aspects of kitchen performance.
* Owning the kitchen H&S standards and practices of your sites.
* Delivering on key performance indicators, from customer wait times to food safety expectations.
Who Do We Look For?
* You believe in yourself and your leadership, in your team, and in our cause.
* You're honest and have the strength of character to own up to what's not going right.
* You genuinely care for your team and know how to keep them motivated and engaged.
* You're detail-oriented, delivering uncompromising standards both front and back of house.
* You never settle for second best and obsess about learning from yesterday.
* You lead your team through your own unique style and personality.
Where Are You Now?
* You are probably a HC, Kitchen Manager, Operations Chef, or Area/Regional Chef with fresh food experience.
* You will have had multi-site hospitality experience across bars, restaurants, or cafes.
* You balance your time between managing and getting stuck in.
* You will have been in senior leadership positions in a large turnover single site or multi-site capacity.
* You will be familiar with managing through clear KPIs and making commercial decisions.
* Your ambition will keep you driven and focused on getting better every single day.
* You may have come from either a front of house or back of house role.
* You will know what it's like to manage across a number of competing priorities.
Benefits:
* Competitive salary + annual achievable bonus paid 2x a year.
* Opportunity to participate in the Loungers Management Share Plan programme.
* Company car allowance.
* Full expenses and mileage provided.
* Great opportunity for personal development and career progression in a fast-growing business.
* Annual Ops trip to somewhere sunny.
* 50% discount on food from day 1.
* The best staff party - Loungefest.
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