Job Description
We’re recruiting for Customer Service Advisors to earn £11.44 an hour. Once established in the role, annual earnings of in excess of £30K.
Customer Service Advisor Benefits:
* Flexible working
* Lots of holiday
* Competitive salary
* Private healthcare insurance for those who have been with the company for 12 months
* Remote working options
* Ability to earn bonuses
* Career growth opportunities
* Event ticket giveaways
* Great staff parties
* Employee discounts, including for gyms, restaurants, and cinemas
* Staff app to track hours, enter competitions, get mental health support, and more
Customer Service Advisor Role:
* Undertake training to answer telephone enquiries, using your own judgement to assist the customer with their enquiry.
* Deal only with callers within your own limits of knowledge and understanding and in accordance with the Company’s procedures manual.
* Exercise own judgement, based on knowledge and experience, when reviewing proposals, acting within own limits of authority and referring to your Trainer where appropriate.
* Make records of all conversations with customers and/or insurers, or other relevant business contacts, on our computer system and in accordance with the Company’s procedures manual.
* Make follow on diary notes on our computer system where applicable in accordance with the Company’s Procedures Manual.
* Ensure that Company systems and compliance are followed at all times, in accordance with Company’s own Procedures Manual.
* Follow the Company’s complaints procedure if the customer wishes to make a complaint.
* Draw customer’s attention to all information pertinent to clients insurances, including unusual conditions etc.
* Take credit card payments and start/renew policies at the customer’s request and in accordance with the Company’s Procedures Manual.
Customer Service Advisor Pay:
Within the first 12 months, you could realistically increase your starting salary by £5,000 with bonuses and overtime payments. Once established in the role, annual earnings of in excess of £30K are realistically achievable with salary, bonuses, and voluntary paid overtime. Bonuses: up to £350 per month subject to performance.
Customer Service Advisor Checklist:
Office based option:
* Have you had 6-months work experience in the past 3 years – Yes/No
* Have you had experience in the following sectors: Contact centre work, Fast Food, Hospitality, Sales (Supermarket retail is not considered, however shop work such as clothing/tech can be considered where there is an element of selling)
* Do you have good computer skills – Yes/No
If being considered for work from home or hybrid option:
* Have you previously worked from home for at least 6 months – Yes/No
* Do you have a suitable work-station at home – Yes/No
All candidates MUST meet the above criteria and be willing to send a photo of their work station if WFH option is chosen.
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