ASSOCIATE PRODUCT/PROCEDURE SPECIALIST EEMEA, General Surgery
Company Job Code: EEMEA, General Surgery
Division/Department: EEMEA
Reports to: Business Manager EEMEA, General Surgery
Last Revision Date: 26th November 2024
PURPOSE
To actively engage in, assist, develop and implement clinical and training programs that add value to key distributors, their customers and internal Conmed staff to leverage business opportunities, together with or as required by the Business Manager. To provide clinical and technical support and assistance to the distributor sales teams and in market surgeons to maximize sales achievement and market penetration. To assist in and manage the portfolio integration with all distributor partners and ensure all distributors and relevant Conmed staff are trained and familiar with all existing and new products and procedures. To assist in growing Conmed’s market presence in distributor markets through brand and key opinion leader development.
Conmed’s mission is to manufacture, promote, sell and service innovative high quality products to healthcare professionals and administrators in the EEMEA while demonstrating thoughtful leadership and being a responsible member of the global communities in which we conduct business.
RESPONSIBILITIES and ROLE
* Become a product and clinical expert in the area of responsibility, including all Conmed products, main competitors, and new developments within the specialty.
* Assist in developing and ensuring successful achievement of new and existing training and clinical programs for assigned products.
* Ensure products and procedures are managed and marketed based on the 4P principle – product, position, performance, and promotion.
* Assist in and provide training and market reports as required and maintain appropriate records of business activities.
* Assist in delivering product launches, training, conferences, and labs/workshops as required.
* Liaise with EMEA and global training and marketing teams, provide feedback on local market conditions including voice of customer/surgeon, maintain product knowledge, and assess new product opportunities.
* Assist in developing training material and tools that enhance product knowledge.
* Manage the relationships with relevant manufacturers personnel (internal and external) to ensure information is shared and feedback provided.
* Liaise with EEMEA Business Managers and undertake visits to distributors and customers to maximize relationships and understand market forces.
* Develop strong relationships with key opinion leaders and key customers across the EEMEA territory.
* Develop strong relationships with clients, gain a full understanding of their needs and continuously look at ways to add value and strengthen the relationships.
* Provide product support to the distributor sales staff and customers through education and spending time in hospitals and the operating room.
* Deal with day-to-day correspondence with internal and external customers as required.
* Carry out other tasks as requested by your Manager.
* Understand and conform to company rules and policies, including business conduct, corporate ethics, quality system compliance, and regulatory affairs requirements.
EDUCATION
University Degree or equivalent
WORK EXPERIENCE
* Some experience of working within an operating room and supporting procedural based product in General Surgery preferred. Some knowledge of Robotic, Laparoscopic, and Endoscopy procedures desirable.
* Clinical training experience within the Medical Device industry supporting operating room products desirable.
* Sales and/or Marketing experience within Medical Devices desirable.
* Previous sales experience in the surgical environment desirable.
KNOWLEDGE and PREFERRED SKILLS
* Clinical knowledge of General Surgery procedures desirable.
* Presentation skills with the ability to make great first impressions and continue to influence clients desirable.
* Ability to write, speak, and present information effectively and persuasively across all communication settings.
* Ability to train and educate, being comfortable presenting and training to a large audience.
* Ability to set clear goals for self and seek or obtain feedback to achieve quality, timely results.
* Able to focus on achieving positive results contributing to the Company’s business success.
* Ability to motivate others by providing regular support and feedback.
* Ability to build strong relationships and identify customer needs and priorities.
* Computer literacy with Word, Excel, PowerPoint, etc.
* Demonstrate professionalism and represent a positive company image to the team and public.
* Lead by example – provide an excellent role model in terms of values, ethics, and professional conduct and contribute to a positive culture.
CHARACTER
* High ethical values, honesty, and integrity.
* Loyalty.
* Commitment to continuous improvement, accept feedback and strive to be better each day.
* Self-motivated, energetic, enthusiastic, and goal-oriented; willing to self-measure daily value to the company.
TRAVEL
* Position is field-based and will involve extensive travel across the EEMEA region and to the US, expected travel up to 60%.
* Maintenance of a valid driver’s license is a requirement submitted as and when requested by HR to have a copy on personnel file.
* Willingness to work a flexible schedule with the need for overnight or extended stays away including weekends.
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