Job summary To support the clerical team in the provision of a comprehensive administrative service. To facilitate the forward booking of appointments, diagnostic tests and procedures for patients on clinical pathways. Ensuring a high-quality service to patients and the directorate, whilst complying with the National and Sheffield Teaching Hospitals polices and guidelines. To record accurately in the Patient Administration System each patient's arrival, departure, future care plan, 18-week status and clinical coding. Main duties of the job Candidates must hold GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience. It is essential that candidates have experience of working within an office environment. The successful applicant will be an efficient and organised individual who is able to use their initiative to prioritise their workload, a team player with excellent communication / interpersonal skills and the ability to liaise with staff at all levels. To use Trust computer systems to manage outpatient waiting lists in line with Trust/National policy, and local and National targets. Example systems include: Lorenzo, e-Referral Service, CRIS, ICE and other identified database such as Infoflex. To enter and maintain accurate data in relation. To book new, follow up and diagnostic appointments for consultants, nurses. To ensure full utilisation of all available outpatient appointment slots through regular liaison with colleagues, including supervisors, service manager, clinicians and other administrative staff. To be responsible for contacting patients by telephone, text messaging or letter to confirm outpatient appointments, procedures along with hospital transport arrangements, adhering to the Trust policy concerning patient confidentiality. To ensure that notes are available and prepared for clinics, ward attendees and outpatients, keeping records up to date. About us You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives. Date posted 21 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pa/pro rata for part time staff Contract Permanent Working pattern Full-time Reference number 190-8898-DIR-A Job locations Royal Hallamshire Hospital Glossop Road Sheffield S10 2JF Job description Job responsibilities Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria. Job description Job responsibilities Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria. Person Specification Education and Qualifications Essential GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience Desirable NVQ Level II in Business Administration / Customer Service / IT Experience Essential Experience of working within an office environment Experience of working in a public facing role. Desirable Relevant experience within the NHS Further Training Essential Knowledge of / experience of using information and/or customer service systems. Working knowledge of Microsoft Office packages including Outlook, Excel and Word. Desirable Previous experience Infoflex / 59R Software Previous experience of PAS / Infoflex / SystmOne (area specific software) Skills and Knowledge Essential Understanding of data protection issues and the ability to maintain confidentiality Excellent communication skills, with ability to deal with staff at all levels. Displays use of initiative with effective organisational skill Ability to prioritise and work to strict/conflicting deadlines On-going commitment to personal development Person Specification Education and Qualifications Essential GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience Desirable NVQ Level II in Business Administration / Customer Service / IT Experience Essential Experience of working within an office environment Experience of working in a public facing role. Desirable Relevant experience within the NHS Further Training Essential Knowledge of / experience of using information and/or customer service systems. Working knowledge of Microsoft Office packages including Outlook, Excel and Word. Desirable Previous experience Infoflex / 59R Software Previous experience of PAS / Infoflex / SystmOne (area specific software) Skills and Knowledge Essential Understanding of data protection issues and the ability to maintain confidentiality Excellent communication skills, with ability to deal with staff at all levels. Displays use of initiative with effective organisational skill Ability to prioritise and work to strict/conflicting deadlines On-going commitment to personal development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Sheffield Teaching Hospitals NHS Foundation Trust Address Royal Hallamshire Hospital Glossop Road Sheffield S10 2JF Employer's website https://www.sth.nhs.uk (Opens in a new tab)