Travel Reservations and Customer Services Consultant - Cruises and Escorted Tours Base Salary to £27,000 (negotibale) Great Benefits Fully Remote within the UK Our client is an award-winning luxury tour operator who are specialist in the niche travel area of River Cruising and Escorted Touring. They work with direct clients are now seeking to recruit highly motivated, service driven travel professionals who are able to multitask and work under pressure. The role combines both sales and providing the very highest levels of customer service with a major focus on attention to detail. Candidates must have previous cruise reservations experience within the travel industry in a similar role. Our client will also candidate seeking a 4 day working week The role is offered on a fully remote basis to be based anywhere in the UK Travel Reservations and Customer Services Consultant Responsibilities: To handle inbound calls and enquiries from clients To maximize every sales opportunity to excel both revenue and conversion targets. Accountable for booking a range of holiday types across multiple destinations for both River Cruising & Land Touring To deliver exceptional customer service to their discerning, loyal customers who book high value trips To manage the Customer Service & Sales emails by responding within the expected time frame with excellent written communication skills Capable in managing Pre-Departure courtesy calls & provide updates to affected bookings Travel Reservations and Customer Services Consultant Experience Required: Previous cruise reservations experience gained within the travel industry is essential. Exceptional customer service skills Excellent written and oral communication competency High quality attention to detail A willingness to take responsibility and to work as a part of a close team Ability to work in a fast paced environment Travel Reservations and Customer Services Consultant Salary and Benefits: Base Salary range to £27,000 depending on experience 25 days annual leave plus BH's as well as the option to purchase additional leave Flexible working with remote and office set upTour Travel & Flight discounts Ongoing Training & Development Fully remote working To apply for the Travel Reservations and Customer Services Consultant role, please submit your CV and a member of the team will be in contact to discuss the role and company in more detail