My client is looking for a Housing Manager for a 16-week contract.
Role and Context
Overall Role Purpose: To deliver a comprehensive and responsive housing management service to a multi-tenure portfolio, helping to create attractive, safe, and sustainable neighbourhoods and communities with a focus on positive customer outcomes and satisfaction.
Role Context:
1. As part of the management team, develop plans to deliver the Council's objectives in this service area using knowledge of communities to inform service delivery and direction.
2. Work closely with the Community Engagement and Equalities Teams on housing management matters and corporate priorities and objectives.
3. Collaborate with the Policy and Equalities teams on the requirements and initiatives involved in the Child Friendly Borough status and issues affecting young people in the borough.
4. Work effectively with partners in the Community Safety Partnership to provide an effective response to Hate Crime and ASB.
5. Manage and deliver required outcomes for housing management projects and services.
6. Support the Housing Service in leading on housing management issues, advising on relationships with tenants and leaseholders to ensure efficient delivery of strategies, policies, and services.
7. Be responsible for supporting the vision by developing and delivering operational plans and outcomes for the service.
8. Develop and implement plans to manage risk in relation to the service.
9. Provide expertise and specialist advice to senior officers, colleagues, and members on housing management policy and strategy, and its implications on service delivery.
10. Deliver the team's financial management and control systems, managing service budgets and audit processes to align with organisational strategy.
11. Work with the Resident Engagement Manager on the management of Tenant Management Organisations in the borough, ensuring compliance with statutory and legal requirements.
12. Proactively address areas of concern to avoid complaints, ensuring consistent communication with residents.
13. Develop new ways of working in partnership with relevant agencies, customers, and stakeholders.
14. Drive a performance culture with a focus on continuous improvement, accountability, and personal responsibility.
15. Promote and encourage a customer-centred service.
Key Accountabilities and Result Areas
1. Strategy and Planning: This will involve:
2. Having a comprehensive understanding of how to develop and manage a strategic approach to housing management, including the legal framework and best practices.
3. Working with the Health and Safety Team to ensure properties are safe and compliant with Health and Safety and Fire regulations.
4. Ensuring the completion of Personal Evacuation Plans for tenants and leaseholders living in the housing stock.
5. Developing strategies and policies for the service, creating underlying procedures and monitoring their implementation to meet statutory and legislative requirements.
A full job spec is available.
Job Info
Job Title: Housing Manager
Company: CV-Library
Location:
Posted:
Closes:
Sector: Public Sector
Contract: Contract
Hours: Full Time
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