Typical duties include:
1. Develop and maintain key planning tools, techniques and procedures.
2. Support the team in the detailed production of short, medium, and long-term plans focusing on both supply and demand drivers.
3. Analyse all supply and demand components using appropriate techniques and tools, providing insightful commentary and making and tracking recommendations.
4. Highlight daily, weekly, monthly resource requirements, monitor plan vs actual and undertake re-planning activities with key stakeholders.
5. Carry out detailed root cause analysis to improve planning accuracy and put measures in place to improve.
6. Provide impact assessment and advice on business/readiness changes, key capacity creation enablers/projects, cross-functional events, and continuous improvement initiatives.
7. Support the business by making and driving recommendations on best use of resource, efficiency enablers, and leakage opportunities.
8. Design and deliver actionable performance MI.
9. Support, coach, and develop less experienced colleagues to aid their development and ensure planning models, methodology, and practices are accurate and effective.
Qualifications
Essential
1. Excellent understanding of resource planning methodologies and service level dynamics.
2. Advanced Excel knowledge essential.
3. Good working knowledge of M365 and PowerPoint.
4. Good understanding of front and back office performance metrics.
5. Ability to disseminate large amounts of information, shape into detailed plans, and provide insightful commentary and recommendations.
6. Ability to design and develop reports with high visual impact.
7. Personally committed to quality, delivery, and improvement.
Desirable
1. Experience of Back Office resource planning technologies such as Verint Operations Manager would be an advantage.
2. Committed team player with the ability to coach and develop others and promote teamwork across the transformation functions in the organisation.
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