Job Description An award-winning technology firm based in central Belfast is seeking a Customer Success Manager. If you are passionate about building and maintaining strong, long-lasting relationships with customers, this position is ideal for you Our client excels in providing SaaS solutions to healthcare organisations throughout the UK. Their cutting-edge software has won multiple awards, and the team is celebrated as the best in the industry and an excellent place to work. Benefits As a Customer Success Manager, you will join a company that genuinely values its employees, work-life balance, and distinctive culture. Although the role is advertised as fully remote, you will have the option to collaborate with other teams in the Belfast office if you prefer. The appealing bonus, company pension, and commitment to personal development make this opportunity unique for anyone looking to make a significant impact in a Tech for Good organisation. Role Overview Your primary goal will be to ensure customer satisfaction, drive product adoption, and maximise the value customers receive from our software products. Your Skills & Aspirations 3 years of experience in a Customer Success role. Possess a solid understanding of Customer Success principles and best practices to drive customer satisfaction and retention. Strong ability to analyse customer data and use this to drive adoption, mitigate risk, and identify growth opportunities. Hands-on experience with SaaS products and experience using CRM systems. Desirable Experience Experience working in a B2B SaaS environment. Job Duties Our ideal Customer Success Manager will drive customer outcomes, retention, and revenue growth through the following: Customer Relationship Management Customer Success Strategy Implementation Product Knowledge Revenue Growth Initiatives Performance Monitoring and Reporting Customer Success Support Post-Onboarding If this sounds like the role for you, contact Justyna at Adepta Partners for a confidential conversation or simply apply Skills: Customer Success Benefits: company bonus healthcare