Transport Planner - Heavy Haulage
Alcester/Warwickshire
Upto 35,000 & Excellent Benefits
My client, A leading Heavy Haulage Transport company require a Transport Planner to deliver an exceptional level of customer service to customers through efficiently run transport solutions achieved by careful planning and briefing of drivers.
* Ensure all jobs are entered accurately into the transport management system to include all job paperwork and relevant driver documents
* Raise route notifications for abnormal loads and ensure they are attached to the relevant jobs.
* Provide an exceptional level of customer service by ensuring phone calls are answered promptly and emails are responded to quickly.
* Responsible for raising customer quotations that fall inline with the Company's terms & Conditions ensuring that all exclusions & inclusions are clearly understood by the customer.
* Support the Transport Planner to ensure all Transport Operations are planned in the most cost-effective manner through shared resources by having an operational awareness of the fleet and it's associated resources with the aim of increasing revenue and reducing cost.
* Continuously monitor driver progress to ensure jobs are running on time and to plan. To report any delays to the Transport planners.
* To brief drivers in detail on all jobs providing a comprehensive set of instructions, times, dates, addresses, routes in and out of sites, loading requirements, points of contact onsite.
* To support the link between the Transport Office and Warehouse & Storage areas by communicating with relevant teams to ensure they are aware of load plans and trailer availability for loading.
* To provide cover for out of hours phone calls and in times of annual leave.
* Putting the Health, Safety & Environment at the forefront of the team's day to day proceedings, ensuring the team comply with and strive to exceed health & Safety Policy's
* Ensure Drivers have the confidence, to speak up or stop the job
* Assist in processing drivers paperwork to ensure the information is captured accurately and matches the transport management system.
* Provide updates to customers to ensure they are aware of delays and the steps taken to resolve delays with jobs.
* Assist all areas of the Transport Office to provide support as and when required.
* Escalate any incident that may have a detrimental effect on the operations ability to deliver an excellent customer service
Key Skills:
* Ability to relate to staff at all levels
* Ability to contribute effectively to a team working environment
* Proactively contribute to creating a good team atmosphere.
* The ability to 'think on your feet' and use of initiative
* A "can do" attitude
* Professional and approachable
* Flexible and reliable
* Resilient and able to remain focused while working under pressure
#J-18808-Ljbffr