What you will do in your working day
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
* Working with customers to meet their requirements and giving advice on additional parts and services
* Matching orders against stock items and sourcing parts, while offering competitive prices
* Working as a team and independently to reach set goals and KPIs
* Delivering fantastic customer service while remaining efficient and focused on your tasks
* Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
* Managing goods in and out
* Working with suppliers, placing orders or returns and processing paperwork accurately
* Working to a high level of customer service at all times and remain courteous and police to customers
The training you will be getting
Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship stanard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
Standard Training will include:
* Nationally recognised qualifications
* IMI level 2 Certificate in Customer Service for the Automotive Industry
* ATA Accreditation Customer Service Advisor
* Bespoke Hyundai certified training
* Regular in dealer review and assessment visits
* Functional skills if needed
What to expect at the end of your apprenticeship
* Possible permanent position on the completion of the apprenticeship
* On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k