HUGE OPPORTUNITY to work with an easy-to-sell marketing technology product with massive growth potential. We already have optimized offers and a great product market fit while being used by over 36,000 businesses worldwide. You will be contacting already-acquired users, so no cold calling is required.
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
This role is fully remote within the UK/EU
Responsibilities
UpViral is the world’s leading referral and viral marketing platform, empowering businesses to create shareable campaigns that drive leads, conversions, and exponential growth. With over 69 million leads generated for our clients and countless success stories from small businesses to global brands, UpViral is redefining how companies scale their marketing without relying on expensive ad campaigns.
Our platform enables users to unlock the power of word-of-mouth marketing by creating campaigns that engage audiences, encourage sharing, and generate high-quality leads. Trusted by thousands of businesses worldwide, we are proud to be at the forefront of growth hacking and referral marketing innovation.
The Customer Success Manager (CSM) at UpViral is a critical role responsible for creating long-term subscribers. You will be responsible for ensuring users experience the full value of the platform, helping them successfully launch campaigns, and driving long-term engagement. Acting as both a consultant and coach, you’ll guide users through onboarding, activation, and retention while identifying upselling opportunities to maximize revenue.
This is an opportunity to work with a passionate, data-driven team committed to helping businesses achieve sustainable growth through innovative marketing.
Skills & Experience
* Proven experience in customer success, sales closing, or account management, ideally in SaaS/MarTech/AdTech.
* Knowledge of the CSM process, onboarding, activation, retention, etc.
* Knowledge of funnels, direct response marketing, offer development, Conversion rate optimization, and social media platforms.
* Exceptional communication skills, with a focus on phone and WhatsApp & Messenger engagement
* Strong problem-solving abilities to identify blockers and deliver actionable solutions
* Ability to act as a consultant/manager, building trust and driving long-term user success
* Proficiency in CRM tools, automation platforms, and campaign management systems
* Knowledge of selling frameworks
Responsibilities
* End-to-end ownership of the full CSM process
* Responsible for onboarding, campaign success, and retention strategy implementation
* Reports weekly on conversion rates, upselling metrics, and retention outcomes
* Provides monthly updates on customer feedback and proposed improvements to processes
* Develop strong relationships with UpViral users
* Find opportunities to create expansion revenue within our customer base