An exciting opportunity has become available for an experienced Senior Telecommunications Engineer to join our well-established team at Ambulance Headquarters.
The successful applicant will support the Telecommunications Manager and assist in the development of the Trust's telephone and mobile infrastructure to support critical operations and provide advice on technical issues as required.
Applicants must have an OEM-based technical qualification along with a minimum of 4 years working within an IT environment.
A full UK driving licence is required for this post due to the travel requirements across Trust sites.
Main duties of the job
West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed.
Each person plays a vital part in ensuring our organisation meets the differing needs of our communities, ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provides better patient care, and we are therefore looking for self-motivated, enthusiastic people from all backgrounds who care about making a difference to our patients.
We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status, and as part of our commitments to this, we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process.
Job description
Job responsibilities
1. Design and application of a comprehensive range of procedures for security, recovery, and restart (including from disaster) and incident/problem control.
2. Responsibility for upgrades, patching, operation, control, maintenance, and effective use of the non-critical voice and data applications.
3. Guaranteeing integrity and confidentiality of information delivered to and sent by users in line with the Trust's and NHS policy.
4. Responsibility for security, characteristics of associated fixed and mobile telephony hardware and software, and targets for performance for quality of service.
5. Communicating effectively using electronic, verbal, and written word, as required with users and IT Staff, particularly in respect of emergencies, quality control and support, restrictions on or withdrawal of services, routine and unscheduled maintenance, and the introduction of major amendments to the provision of service such as upgrades of equipment and software.
6. Investigate all appropriate means to improve service levels whilst minimising investment requirements and recommend new or revised policies or procedures to the Telecoms Manager or Head of IT and implement specific improvements within scope of responsibility.
7. May be required to work on own or as part of a team in the deployment and planning of service projects with consideration to budgetary restraints.
8. Implement training documentation and deliver training to staff in the use of IT, Telephony, and Mobile equipment.
9. Where operational demands require alternatives to be put in place (eg Gold Control), plan and implement the transition from normal system working to the new revised arrangements.
10. Ability to supervise nominated resource to deliver agreed objectives to ensure projects and tasks are delivered successfully and on time.
Person Specification
Qualifications
Essential
* OEM based technical qualification combined with 4 years working in an IT environment.
* Industry based technical qualification.
Experience
Essential
* Knowledge of Avaya Communication Manager and associated services (AES, Breeze, AMS, SM, SBC).
* Knowledge of Avaya CMS.
* Knowledge of Microsoft Endpoint Manager (Intune) or leading MDM solutions.
* Specialist knowledge of Telecommunications systems and evidenced based experience.
* Willing to undertake training in order to fulfil the requirements of the job including external training.
* Experience of working within an IT environment.
* Experience of large telephony and mobile communication installations.
Skills and Knowledge
Essential
* Good interpersonal skills including the ability to communicate complex technical information where there are barriers to understanding in the wider corporate environment.
* Good verbal and written communication skills including report writing, presentations, and system specifications.
* Participate in trust IT on-call rota.
* Full clean driving licence.
Employer details
Employer name
West Midlands Ambulance Service University NHS Foundation Trust
Address
Ambulance Headquarters
Waterfront Business Park
Brierley Hill
West Midlands
DY5 1LX
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