Senior Customer Success Manager (Berlin)
80001-99999999
Permanent
AW5892
Senior Customer Success Manager (Berlin)
Location: Berlin, Hybrid (3 days in the office)
Salary: €80,000-€100,000
Are you a customer success expert ready to take on a pivotal role in a fast-growing SaaS company? Join a dynamic, high-performing team transforming how businesses in the property sector operate. This is your opportunity to combine strategic thinking with hands-on account management while being backed by the resources of a globally successful tech brand.
Why this role?
* Shape the future: Work with enterprise and strategic accounts, helping clients achieve their business goals and driving transformative change in the property sector.
* Startup energy meets global backing: Enjoy the excitement of a scale-up environment with the security of a major tech company.
* Career development: Thrive in a collaborative and forward-thinking organisation offering clear growth opportunities.
Your responsibilities:
* Lead the onboarding of new clients and manage their lifecycle, ensuring high engagement and retention.
* Drive growth by identifying upsell and cross-sell opportunities within key accounts.
* Work across teams—Product, Sales, Marketing—to provide feedback and develop creative solutions for client challenges.
* Regularly review account health, mitigate risks, and nurture client relationships to meet ambitious KPIs.
* Deliver consultative strategies to help clients navigate complex and evolving business environments.
What they’re looking for:
* 5+ years’ experience in customer success or account management, ideally within property, public sector, or SaaS.
* Proven success managing complex client relationships and driving growth.
* Strong consultative sales skills and an ability to align software solutions with client goals.
* Fluent German (native level) and excellent English communication skills.
* Proactive, adaptable, and able to thrive in a fast-paced environment.
What’s in it for you?
* Flexible hybrid working and the option to work abroad
* Annual travel pass and Urban Sports membership
* Learning resources, employee assistance programme, and company-sponsored social events
If you’re ready to make a tangible difference for clients in an innovative, fast-paced SaaS company, apply now and take the next step in your career!
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