Summary
We have a great new opportunity to start a career with an established Estate Agents in Maidstone. The role will involve a wide and interesting range of duties, providing the very best in customer relations and meticulous lettings administration support and aftercare.
Wage
£13,811.20 a year
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9.00am – 5.00pm. Saturday 9.00am – 1.00pm. Half an hour for lunch [Unpaid].
41 hours 30 minutes a week
Possible start date
Tuesday 18 March
Duration
1 year 1 month
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Provide excellent customer service via e-mail, telephone, and internal/external messaging systems.
* Meeting with, discussing, and understanding the needs of clients.
* Scheduling appointments that are suitable with the client’s availability.
* Performing research of the local market by comparing properties and checking market activity to establish a selling price.
* Listing properties with the relevant services and amenities.
* Liaising between the buyers and sellers to negotiate prices by using their marketing abilities and knowledge.
* Taking digital photos of properties for presentation to buyers and advertising collateral.
* Revealing any new information to buyers and presenting any details about the properties seen during the research process.
* Staging home properties for visits.
* Meet and greet service to customers.
* Provide customers with advice, guidance and support.
* Helping with customer issues and after care.
* Resolving customer complaints.
* Data management and compiling reports.
* Keeping marketing materials up to date.
Where you’ll work
85 KING STREET
MAIDSTONE
ME14 1BG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
RM TRAINING (UK) LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Level 2 Customer Service Apprenticeship Standard.
* All training is conducted at the employer's site with a face-to-face skills coach once a month.
* Employer-led detailed off-the-job training.
More training information
* Lettings Training will be provided by the employer.
Requirements
Desirable qualifications
GCSE in:
* English - Literature and Language (grade 4-9)
* Maths (grade 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Logical
* Initiative
Other requirements
Travel Information - 10-minute walk from Maidstone East Station. 2 minutes from Maidstone bus station.