Job Description
Finance Business Partner / Shared Services
My multi-site, International client has recently set up an overseas Shared Service Centre to process transactional Finance including Payables and Receivables.
The transformation is now complete and they require a Finance Business Partner to drive Service Delivery, Performance Management and ongoing improvements.
The scope of processes include: Accounts Payable, Accounts Receivable, Record to Report and Master Data Management.
Responsibilities & Key Accountabilities
1. Performance Management
o Employ a data-driven approach to performance management.
o Define and implement key service SLAs and process KPIs across SSC Operations.
o Convert service & process metric reporting into actionable items.
o Report to stakeholders on performance metrics as per FSSC governance model.
o Act as representative in key forums for FSSC across service and process performance.
o Ensure efficient resource utilisation and process optimisation for all services provided by SSC (Offshore BPO).
o Act as the point of escalation to resolve issues and complaints.
2. Relationship Management
o Build effective relationships with external and internal customers of the FSSC.
o Promote a culture of service excellence.
o Ensure service agreements are upheld by the FSSC and transparently reported to the wider business community.
o Collaborate with stakeholders to escalate their issues and concerns and ensure the governance model is used to resolve issues.
o Work with key stakeholders across Finance and Commercial functions to ensure measures and metrics are fit for purpose.
o Establish regular cadence with internal and external stakeholders of the FSSC.
The ideal candidate will have good relationship building skills coupled with the ability to develop processes with a good working level of Excel and Modelling.
On offer is a large degree of Hybrid working, Flexible benefits and Bonus scheme.
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